Even though I no longer post here at TBN, I felt this post was worth making an exception for...even though it's probably my last.
Unfortunately for me, last fall I was put in a very difficult situation regarding my "repaired" TC21D, which was traded in for a new TC24DA that was delivered with a hydro leak. Not knowing TBN's policy, I revealed the name of my problem dealer to AndyMa after he recommended them for service. I had tried in vain to convince this dealer to make good on their errors, and I got nowhere.
During the course of my splitting/repairing the new tractor, I soon realized that Ray-the service manager at Kahn Tractor, is truly an exceptional individual. Everything that AndyMa said about Ray is correct. So much so, in fact... this guy went far above and beyond what anyone could expect. I'll skip the details, but I will say that thanks to Ray, my bitterness about what happened has vanished. Even though I made some waves with Corporate NH and I'm sure the dealer took some heat for it, the dealer still refused to address my concerns. Then Ray got involved. Ray is truly a man of his word and I would highly recommend him to anyone who has a service concern with their NH or Kubota...warranty or not! He knows what "Customer Service" means!!
In closing, besides the recognition that Ray deserves, I also felt I owed TBN and its members a good word about a NH dealers service manager,. Thanks all...for all the help that this place has given me.
Take care and be well...TC
Unfortunately for me, last fall I was put in a very difficult situation regarding my "repaired" TC21D, which was traded in for a new TC24DA that was delivered with a hydro leak. Not knowing TBN's policy, I revealed the name of my problem dealer to AndyMa after he recommended them for service. I had tried in vain to convince this dealer to make good on their errors, and I got nowhere.
During the course of my splitting/repairing the new tractor, I soon realized that Ray-the service manager at Kahn Tractor, is truly an exceptional individual. Everything that AndyMa said about Ray is correct. So much so, in fact... this guy went far above and beyond what anyone could expect. I'll skip the details, but I will say that thanks to Ray, my bitterness about what happened has vanished. Even though I made some waves with Corporate NH and I'm sure the dealer took some heat for it, the dealer still refused to address my concerns. Then Ray got involved. Ray is truly a man of his word and I would highly recommend him to anyone who has a service concern with their NH or Kubota...warranty or not! He knows what "Customer Service" means!!
In closing, besides the recognition that Ray deserves, I also felt I owed TBN and its members a good word about a NH dealers service manager,. Thanks all...for all the help that this place has given me.
Take care and be well...TC