Gale Hawkins
Super Star Member
- Joined
- Sep 20, 2009
- Messages
- 11,947
- Location
- Murray, KY
- Tractor
- 1948 Allis Chambers Model B 1976 265 MF / 1983 JD 310B Backhoe / 1966 Ford 3000 Diesel / 1980 3600 Diesel
They have a ways to go. Since there's only one sort of close (3 hours each way) that's all I can base my impression on. First, the shopping carts look like they came from a Chinese grocery store. They are about 1/2 to 2/3 the size of a normal cart. Yes it's minor but it's the first impression and you know what they say about first impressions. Then there's the whole "lot number". Stop using the word "lot" and start using "item". Next, stop using those Chinese boxes, tan cardboard should stay in the backroom. While on the subject of boxes, make the Chinese package things better. There's nothing like seeing a poorly packaged product that moved during shipping and has torn the box leaving the buyer to wonder if everything is still in the box.
If HF wants to move beyond being a discount tool store it needs to change it's image.
Do not know what carts at a Chinese grocery store look like but I just made a 100 round trip as an excuse to visit our most local store to get the free Labor Day VOM that cost me $137 to get out of the store and the cart was not too full. The carts are just the right size so two can pass.
Ours is in an old party market store with good access and nice restrooms required after a long drive if drank a lot of senior coffee at your favorite fast food joint.
I agree they tend to be over stocked by some standards but southern rural rednecks love touching tools and the more the merrier.
We tend to think of Ambiance of HF stores and the poorly packaged products as a good thing because after we get all greasy working on our old equipment expensive store Ambiance and packaging don't make us no never mind. :thumbsup: