C
cannotlogin
Guest
jimmoore. i have been assigned CANNOTLOGIN
ronjhall
Super Star Member
Muhammad posted this message in the news and feedback thread.
We found that in converting the user database, that some number of older user accounts were using a different password encryption. Unfortunately, those passwords will not work with the new encryption, and since they were encrypted, there was nothing we could do to save them.
So, if you are unable to login, you have to use the password reset tool, and then change your password through the User CP.
We found that in converting the user database, that some number of older user accounts were using a different password encryption. Unfortunately, those passwords will not work with the new encryption, and since they were encrypted, there was nothing we could do to save them.
So, if you are unable to login, you have to use the password reset tool, and then change your password through the User CP.