montelatici
Platinum Member
I wish you luck with this. I recently (last month) complained to Kubota....I'll skip the details, but it was a complaint against the company, not the dealer. The response I got simply referred me back to the dealer, with a promise they would work through him. My sense was that the company in no way wants to talk/help/advise their customers, leaving all such matters to the dealership. I don't want anyone to misconstrue this in some way. I'm not launching another complaint here, just stating the facts based on my experience. I, too, had trouble figuring out where to snail mail my letter (s). I wound up sending one to the regional HQ (Columbus, OH for me) as well as the US HQ in Torrence CA. I marked both with the address and added "Customer Service" to it.
I found the opposite. I sent an email to Kubota because a dealer "knew nothing" about a known problem. Kubota sent me a response within two days via email that said that the warranty had been extended to four years and since both my tractors were less than 4 years old I could get the problem resolved under warranty. Went to another dealer and the dealer ordered the necessary parts and will take care of the problem. Easy.