Power steering loosing power

[JClark]

BillyP

"the service guys are clueless"

I think you hit the nail on the head there. As I mentioned upthread, they don't even have the equipment to test the power steering control valve.

Made the call this morning (they were closed yesterday). The menu choices were only for sales information so I took the first one I could (Scotts equipment sales) and asked the woman for a number to call for my problem. She asked for some specifics on the dealer, the tractor and the events and then gave me a case number. She was very helpful and professional and it seemed as if she had done this many times before.

 

[bigpete]

You dialed the right number. I've forgotten the sequence, but you have to navigate your way to the C.C.C.. Don't forget to jot down the name of the person who helped you. When working my way through my problems, it was good to have one person familiar with my situation and what I was going through. That way I didn't have to re-explain the problems and the past steps every time I called.

Good luck. Too bad you have apparently run into incompetency. On the other hand, I hope that is all it is so they can fix it quickly and get it back to you rather than you have to deal with a replacement or rebuild. I'm following your story as I wait for my 4110 (replacing my leaking 2210) to come together at my dealer after a month of waiting /forums/images/graemlins/frown.gif

 

[del]

I can't find my JD sales brochure so I don't know if that
has a separate pump for the steering. If it does, it
shouldn't matter what you do with the bucket, the steering
should basically stay the same unless the tractor is low
on fluid.

If it has only a combined pump, then yes operating the loader
will affect the steering, just as it slows down operations
on most tractors when you raise and dump the bucket at the
same time etc.

Once the load is at the height you want it the steering should
return to normal with only one pump. The tractor will of course
act differently with or without a loaded bucket.

You know how it did act. Have you just hopped on another
tractor on their lot to see if it's the same? That's a good
test.

I found it funny the dealer would pull the front end off the
ground and say if the wheels turn lock to lock everything is
OK. A tractor with NO kind of power steering will do that!

I have a current Kubota and a JD, both of those
with their separate steering pumps don't even seem to care
if the bucket is empty or not.

You might have to go to some other dealers but try a couple
other new units out and you'll know if they are pulling your
tail, (or trying to). Or maybe they honestly don't know
what's what.

I recently went through the same thing with a vibration on a
vehicle. Dealer (under warranty) said it's "normal" they drove
another that did same thing. Lived with it then decided it
was going to be fixed or I was going to make GM my life's project.

Second dealer checked everything out, including a couple of
things dumb old me suggested, vibration is gone. I had driven
another one that was vibration free, so I knew it was not "normal"

Good luck with it. Be patient but as the other fellow said, the
next step is up the ladder at JD.

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[del]

Is the service guy working with the tech people at JD on this?
My dealer had a problem with my JD predelivery and although he
has commented JD's ordering system and website are his biggest
pains, said his experience with the tech-heads (a compliment)
at JD have been fantastic, that they kept going at it until
the problem was resolved.

As I mentioned in my other post, I'd be curious how you felt
about the steering on another tractor/same model/same trans.
And you're right, as long as the tractor didn't break in
half you'd be able to steer easier with weight "way out back".

I think that's how the old timers had power steering with those
big farm tractors!

On my older Ford, that doesn't have a separate pump I find I
can assist the power steering greatly by using the turning
brakes. Early in it's life I just tried to turn the steering
wheel with a load of gravel, looked down and the R1's were
danged near squirming off the rims.

Pumping the turning brakes and using a lighter touch works
wonders.

Again, in your case it's not normal as YOU know there has been
a change. One of my previous ISP's always like to blame
connection problems on my "settings". OK, then why did it
work the last 3 months with the SAME SETTINGS?

Speaking of getting the run around, I know, a little off subject
but hoping you can use some humor. That ISP that I used in
1999? was bought by a larger company with "24 hour tech support"
only the problem was ALWAYS WITH YOUR COMPUTER NOT THEM.

I used to start the conversations off with, I have two different
computers, 2 different operating systems, 2 different modems
and am using lines to 2 different phone companies. (was true)

Sometimes then they'd help. The high point was when they
excused themselves to go "check system status" when I was complaining
of a problem. They came back and said everything is OK.

Turns out their main office in Tacoma Washington was BURNING
TO THE GROUND! Was about 2am and the guy didn't even know it.
Much easier to just say "everything's OK with us."

I always think of that when somebody tells me there is no problem.




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[jackd]

Del, that's a GREAT story ... but, unfortunately true in so many cases...

JackD

 

[deere955]

Hi I am a john deere tech myself, and I was wondering if the service manger or the technican you have talked to have tryed looking up the problem on Dtac to see if there is any solutions on there? If any other techs have had problems with the steering loosing power. There may very well be a solution already on dtac if any other dealers in the USA have had the same problem with the 4110 loosing steering power. If you want I can go on Dtac and see if there is a solution myself. But I would think inless the service manger has his head up where the sun dont shine he would have already checked there.
Jonathan

 

[Old_Hickory]

</font><font color="blue" class="small">( <font color="blue"> If you want I can go on Dtac and see if there is a solution myself. </font> )</font>

DTAC,
Can that be accessed online by anyone,or is that something for dealers only?

 

[deere955]

Sorry dealers only, it is a private site that can not be found on search engines.
Jonathan

 

[JClark]

deere955

I think the service manager has talked to someone at JD but who that was I don't know. He is a young guy and seems to think I am just making this problem up.

The Regional Manager was supposed to come look at the tractor Monday morning (1/26) but never showed. Nobody called but I assume the 2" of snow we got held him up. So I wasted a morning waiting for him but still managed to get to my appointments that afternoon. Grrrr.

 

[yellowsocks93]

I would go talk to your dealer and pull up DTAC for info. I had my service manager do that for me because no one could fix my loader and I followed the instructions he printed off and it worked.