Last month (June 2011) I bought a PT-425 with tons (literally) of attachments to save on shipping (private carrier to the door, $2200 to mid-vermont) and found the PowerTrac people to be very responsive by phone, fax, and email.
While they were waiting for my check to arrive they immediatly set aside the tractor and all the attachments (two mowers, snowblade, snowblower, forks, LMB, 4+1 bucket, utility grapple). Everything was in stock! The same day they got my check (Friday) the contracted driver hit the road and on Sunday morning he was in my driveway unloading the gear. The shipment was perfect to the bolt, all tightly banded to three pallets and securely anchored to the back of the tilt bed truck. The driver was superb, knows and vouches for the Powertrac owner (and his daughter who took my order) and couldn't say enough good things about their products (he delivers their mining equipment as well).
I have 18 hours on it so far and it has exceeded my expectations in all respects (mostly brush and finish mowing time). Previously I sold my 2001 New Holland TC-40D and attachments, which just about covered my Powertrac purchase price including the shipping. I am very happy to now have a nible, stable, versatile, easy-to-swap attachment carrier, and surprisingly powerful little tractor that I can drive over the lawn. All the things I couldn't do with the larger tractor. I am a homeowner with 15 hilly acres, not a farmer or lumberjack. (I did do quite a bit of logging and land clearing with my NewHolland at my old place so the NH made sense there).
So Powertrac the company is alive and well. I am not concerned at all about not having a local dealer, in fact feel better because now there are many places where I can have the various pieces of the thing fixed.
By the way, the utility grapple (a new attachment) was a last-minute decision and wow, it is fantastic. The wind took down a huge 4-trunk box maple right before I finalized my order. You couldn't believe how fast this little tractor with grapple moved all the piles of branches a hundred yards down to my brush pile and carry all the wood across the street to the neighbor who was most eager for free wood. Not a scuff mark on his finely groomed gravel driveway!