markie61
Veteran Member
- Joined
- Mar 31, 2001
- Messages
- 1,370
- Location
- Northern Virginia
- Tractor
- 2019 Rural King RK55HC with Loader & Backhoe; 2001 New Holland TC40D with Loader
This spring, I was one of the testers for the Dual-Axis tiltmeter prototypes. By volunteering, Rick sent me a unit at to install and use with the only stipulation that I post all feedback, positive and negative, on this website. I had many positive things to say about it, but only two negatives: it was hard to read the "down slope" angle and the ball was sticking in the "side angle" indicator due to static electricity. Feedback from me and other testers is in this thread. In the ensuing time, I read on this site that these problems had been corrected in this thread and this other thread. .
Shortly afterwards, I was trying to adjust the meter after hitting a branch (without loosening the screws) and broke the mouting plate - totally my fault /forums/images/graemlins/blush.gif. I put it in a box and sent it to Rick with a note clearly stating that I broke it, the damage was caused by me, I would like it rebuilt, and to let me know the cost of the repairs.
Within a week, I received an ENTIRE NEW UNIT complete with all the redesigned features at NO CHARGE /forums/images/graemlins/shocked.gif. The "front-back" meter now has a larger scale and is delivered unattached allowing it to be mounted in a more visible location. The "side-side" meter is now filled with a more viscous fluid and no longer sticks due to static electricity. In sum, it works perfectly with absolutely no other changes to be made!
Even more impressive than the product is the the company and the people behind it. They are quick to respond to the needs of the consumer, open to all feedback, and willing to change. Most impressively, they stood behind their product with fast, decisive action even when they shouldn't have: they replaced a prototype product GIVEN to me and broken by ME at no charge to me. If they did all this for me, I can only imagine they must be EXCELLENT to their paying customers!
Thank you R&B for tremendous products and service /forums/images/graemlins/laugh.gif!
Mark
Shortly afterwards, I was trying to adjust the meter after hitting a branch (without loosening the screws) and broke the mouting plate - totally my fault /forums/images/graemlins/blush.gif. I put it in a box and sent it to Rick with a note clearly stating that I broke it, the damage was caused by me, I would like it rebuilt, and to let me know the cost of the repairs.
Within a week, I received an ENTIRE NEW UNIT complete with all the redesigned features at NO CHARGE /forums/images/graemlins/shocked.gif. The "front-back" meter now has a larger scale and is delivered unattached allowing it to be mounted in a more visible location. The "side-side" meter is now filled with a more viscous fluid and no longer sticks due to static electricity. In sum, it works perfectly with absolutely no other changes to be made!
Even more impressive than the product is the the company and the people behind it. They are quick to respond to the needs of the consumer, open to all feedback, and willing to change. Most impressively, they stood behind their product with fast, decisive action even when they shouldn't have: they replaced a prototype product GIVEN to me and broken by ME at no charge to me. If they did all this for me, I can only imagine they must be EXCELLENT to their paying customers!
Thank you R&B for tremendous products and service /forums/images/graemlins/laugh.gif!
Mark