The lesson here is if they won't respond to simple questions from the Better Business Bureau they are shady and should be avoided!
"BBB does not have sufficient information to determine how long this business has been operating. BBB made two or more requests for background information from the business. BBB has not received a response from business and/or has not been able to verify information received from business."
From the Ripoff Report:
"4) Membership in the BBB guarantees a better grade. By their own admission, membership in the Better Business Bureau improves a business' grade. Calling this a membership service is a misnomer, it more closely resembles an advertising service where "members" pay to play. ."
I've been contacted by the BBB to have my business become a member. That won't be happening. I don't believe they're as credible as people say. I pay enough to advertise in other venues. I don't feel the need to pay BBB to tell people that I'm reputable. The work does that for itself.
I wonder whatever happened to Arnold Davis and the aka businesses mentioned earlier in the thread? Is or is not Rocket connected with Centuria Steel, Aztec Steel and Olympia Steel? The whole original premise smells like an entity trying to insulate itself under multiple layers.
As I stated earlier, my only contact with this industry has been with Future Steel. The building showed up on time, no hidden costs to me. It's been up and functioning at my home since 2005.
With that being said, it still makes sense to take your time and be cautious of all written correspondence. Document all phone calls - who you spoke to, when you spoke to them and what they stated. If nothing else than for you own personal reference when questions arise in the future. You can refer back and reiterate to sales people what they've already promised and follow up on it. This whole thread makes the steel building industry look pretty sleazy. I would also agree with Marty about the person in BC putting $5k on a credit card for the deposit when they admittedly were in a financial bind. That is solely on the individual, not the person selling the building. They can't possibly know about your personal finances, nor is it their business to ask you. They have to assume that you can pay if you're ordering up.