Dundertaker
Member
Got a call from a Corporate Yanmar rep. They're surveying customers. Basic questions: how satisfied are you with your tractor? Would you recommend us to a friend? Have you contacted Yanmar and were they responsive?
I took the opportunity to discuss the dealer network needing to be built out faster! Parts availability at my specific dealer, etc....
I bought it knowing I was with a "new" dealer with almost zero infrastructure based on the quality of the tractor. I'm also mechanical and will do most of the maintenance myself. I even went the extra step and called Georgia Corporate to ask, "What if this dealer doesn't make it? Who will do the warranty work?" etc...there are lots of Yanmar shops...just not "tractor" specific...and I assume any major issue I can't handle would likely be Motor internals, etc. The price hooked me...gambling on an old brand expanding into a new market.
I will say their online forum seems to be very responsive to comments for help, and that's mostly what I'd need if I called a dealer. So far so good. Fingers Crossed for the next 9.5 years of warranty.
I took the opportunity to discuss the dealer network needing to be built out faster! Parts availability at my specific dealer, etc....
I bought it knowing I was with a "new" dealer with almost zero infrastructure based on the quality of the tractor. I'm also mechanical and will do most of the maintenance myself. I even went the extra step and called Georgia Corporate to ask, "What if this dealer doesn't make it? Who will do the warranty work?" etc...there are lots of Yanmar shops...just not "tractor" specific...and I assume any major issue I can't handle would likely be Motor internals, etc. The price hooked me...gambling on an old brand expanding into a new market.
I will say their online forum seems to be very responsive to comments for help, and that's mostly what I'd need if I called a dealer. So far so good. Fingers Crossed for the next 9.5 years of warranty.