bought new 2605 massey ferguson, had problems from the start, wrote agco, no response

[j emerson]

In Aoril, I bought a new Massey ferguson 2605. It was delivered without being serviced out. I answered the servey that agco sent me and I also wrote the lady who heads the customer service department. No one has even bothered to contact me. Has anyone else been ignored by agco/Massey ferguson?

 

[Ed of all trades]

I have had very good service from massey. I had a small problem that I listed on my survey and I got a call from my dealer and a few days later a call from massey The problem was fixed at no charge and I am very pleased. sorry to hear of your trouble. Hope it all works out well.

 

[jeepcj7]

In Aoril, I bought a new Massey ferguson 2605. It was delivered without being serviced out. I answered the servey that agco sent me and I also wrote the lady who heads the customer service department. No one has even bothered to contact me. Has anyone else been ignored by agco/Massey ferguson?

Contact AGCO answers - I understand they do a good job of making sure someone gets back to you.

 

[j emerson]

thanks to you two for your comments. Agco still has not even had the courtesy of contacting me. I guess if I had bought a $100,000 tractor, maybe they would care, but I bought all I could. I guess if they will not take care of it, I will keep telling every one I can about Massey Ferguson/Agco. It is a shame that they are happy to sell you a new product, take your hard earned money, and then not have enough integrity to back it up.

 

[WilliamBos]

Contact agco answers. They will contact you. This should be taken up with the dealer and area rep. Call agco, they will see you are taken care of. BTDT.

 

[cdaigle430]

Once you get in contact with your area rep they will take care of you. I got nowhere with my dealer and nowhere with customer service. Thanks to this forum I was able to ask customer server the one question the could answer-thats the name and number of my area rep. Once I was able to contact him he stayed with me all the way until I was happy And I just have a little massey

 

[jlsmith]

Just wanted to say not all MF dealers and reps are like that. I stay with my customers all the way. If I can help in any way just PM me and ill be glad to help and put you in contact with the wright people.
Jeremy

 

[j emerson]

to J Smith. I am new at this and do not know what pm ypu is. if you can help me, I welcome it. I don't know what else to do. I get sick each time I get on my tractor and, as I said, Agco is not even contacting me, much less doing anything. I just can't understand how a major company can just ignore their customers. Thank you for your help.

 

[j emerson]

I sent in the survey from agco and listed the problems I have had with my tractor. I even wrote and sent a letter to the customer service lady at agco answers, but I still have not had a reply from them.

 

[MFRED]

You're survey would take probably a few months to get back to the dealer. I would think writing a letter would end up in the same timeline. Call AGCO answers. They will make sure you get taken care of.

What was wrong if I may ask? I see you said it wasn't serviced.