Exactly what does this have to do with anything?....Gm may have gotten a bailout (and Ford did too in a roundabout way that you won't address)..However, at least GM didn't burn down garages and cars due to garbage cruise contols and now the vaunted Ford turbo's (Escapes etc) are catching on fire too...The ceo said 2 weeks ago there was no fix (that's comforting)now the've found one...
Living in a glass house should cause some level of careful assult of the other guys. You need to cool it.
Ok, I'm man enough to admit a problem where it happens...Here it is:
This morning around 11:30am my 2011 GMC 4x4 6.2 went into "limp" mode compaining about stab cntl failure...400+Hp and can't go more than 5mph up hill...Needless to say, I was ticked---to say the least. Made it home and called the dealer, they hooked me up with GM Road Side...They were more concerned with my safety than anything else...I was good in that regard..Must have gotten 5+ calls from them giving me updates on the flatbed etc...We loaded the truck and it was being sent to a dealer that I wanted no parts of--GM RA rerouted the flatbed to the dealer of my choice... One hour later I go a call from the dealer where I wanted it and they attacked the problem.
Seems that the thottle body failed..2 hours later the dealer called me and said come and get it...
Kudos to GM RA and Wright GMC of Beaver PA...THAT, my friends, is customer service!!!!!.
PS: This was my first ever experience with GM RA and I could not be more impressed. And no, I don't have OnStar.
Ok, I'm man enough to admit a problem where it happens...Here it is:
This morning around 11:30am my 2011 GMC 4x4 6.2 went into "limp" mode compaining about stab cntl failure...400+Hp and can't go more than 5mph up hill...Needless to say, I was ticked---to say the least. Made it home and called the dealer, they hooked me up with GM Road Side...They were more concerned with my safety than anything else...I was good in that regard..Must have gotten 5+ calls from them giving me updates on the flatbed etc...We loaded the truck and it was being sent to a dealer that I wanted no parts of--GM RA rerouted the flatbed to the dealer of my choice... One hour later I go a call from the dealer where I wanted it and they attacked the problem.
Seems that the thottle body failed..2 hours later the dealer called me and said come and get it...
Kudos to GM RA and Wright GMC of Beaver PA...THAT, my friends, is customer service!!!!!.
PS: This was my first ever experience with GM RA and I could not be more impressed. And no, I don't have OnStar.
No, you are wrong, Ford walked out. They did it on their own. Yes, they have taken grant monies, everyone has. Lets not even get into the Volt.
Seriously though the variable displacement (AFM) has issues. I am sure glad Ford, Toyota, and Nissan have not ventured down that road yet. If they do hopefully it will be when the bugs are worked out.
GM had a chance here but they blew it. Ford took a chance with the Eco Boost and its been a winner for them. Dodge took a chance with the coil over rear, I am not a fan, but others are. The 8 speed is what will set them apart. GM, nothing. All they did is take what the others have been doing and called it new. I guess it is new to the blind followers who never looked elsewhere to see what they have been missing for 10 years.
Chris
I had about the same experience when my 3 month old F350. It just died. Would not restart. It was towed by Ford roadside assistance and I got call after call. Even days later. Long story short it was out of fuel. The gauge showed 1/3 tank but it was bone dry. In and out of the dealer that day.
Same thing with my BMW. It has run flats, no spare. We had a tire go down due to a 2" piece of steel.
They just call a local wrecker company and pay a flat rate. My gut says all manufactures use a 3rd party call center.
I have a feeling these calk centers are all one in the same.
Chris