Dealers passing old inventory as new

[LD1]

I have had some customers send me the order codes on the quote itself. Pretty easy to tell its a 2011 model.

Are you sure though that the other dealer was telling them it was a 2013?? OR did the other dealer just say it is new, and the customer wrongfully assumed it was a 2013??

Again, if the dealer outright lied and tried to tell the customer it was a 2013, that is wrong. But if the dealer just said "new" I see nothing wrong. And if the customer does indeed "claim" the dealer told them 2013, there is no proof, unless the quote itself said 2013 and the the actual year was 2011??

 

[GManBart]

One problem I have with out-of-state or cross state sales is the local dealer gets stuck with warranty work if any is required.

They get paid for any warranty work, so they aren't "stuck with it", they're making money.

 

[Coyote machine]

When I bought my first Kioti DK-35 it was new, BUT it was not a 2009 model year, or better stated it was not manufactured in 2009. I was unaware of this until after I purchased and then inquired of my dealer what year the tractor was. He told me the date of sale made it a 2009 as far as warranty, but date of manufacture was what was in the serial number code, 2008.
I felt stupid to say the least and somewhat taken advantage of. When I went back in 2010 and traded the 2008 for a DK-40 manufactured in 2010 I was better informed and less willing to be sold whatever 'looked' new on the lot.
I wondered about if I bought a 2008 in the middle of 2009 when I went to trade or sell outright wouldn't I be taking a beating on the sale since it was a 2008 instead of a 2009? And what about model year changes like the HP difference mentioned above. My 2010 had the newer paint color combo so it is easily distinguished by that alone; and that fact alone could have brought me more value on trade in too, when I go to trade the newer model, which was current when I bought it.

Now, as another example of where this kind of no model year based on manufacture date, only based on sale date, is done is with boats and outboard engines, which are often purchased separately and at different times. I'm told a 2012 boat might be sold in 2013 but the engine could be from 2010, leftover, or it might be a factory fresh engine made yesterday in 2013.
Again serial number and date sold and date of manufacturer come into play.
I can see where dealers don't want to complicate or loose a sale by getting into this discussion with potential customers, but being upfront about what is new and what is left over is most likely of advantage to the customer, NOT the dealer. And this is likely, IMHO why dealers often avoid the subject altogether if at all possible. I'm not saying it's right but customers MUST abide by Caveat Emptor, (buyer beware), or face the consequences of being uninformed about what in fact they are buying.
It's a dog eat dog world out there- and dealer's salesmen are trying to make a living- so look before leaping and ask plenty of questions. Anything that needs to be actual fact, get in writing vs. word of mouth.

 

[Rayster]

As a machinist by trade, I can tell you. Tooling companies will have "New Old Stock" that has been discontinued. The manufacturers reduce the price to dealers who in turn, sell it for no reduction in cost, to improve their bottom line. I see it all the time, especially when you go looking for technical data on those tools. Then low and behold, you find that part was discontinued months and sometimes years ago.

For me, "It's an indicator that you need to watch that dealer closely". There is a reason for the stereotype associated with salespeople...

 

[adamlee1986]

I actually have a JD dealer looking for a 3320/3520 that is 2012 or older NOS so that I can get a PoweReverser transmission and a mid pto option. John deere has discontinued the mid pto option on new tractors with PRT because of the RIO (reverse implement option) being added. I always seem to miss the mark when buying something new.... "Well they just quit making it that way" lol. I like a more manual type transmission on a tractor, so I hope they find one!

 

[ddivinia]

Where are you located?

 

[adamlee1986]

I am in southeast ohio.

 

[ddivinia]

South and west Texas dealers might have some. They don't many of the smaller tractors. So they have left overs quite often.

D.

 

[Gator6x4]

Are you sure though that the other dealer was telling them it was a 2013?? OR did the other dealer just say it is new, and the customer wrongfully assumed it was a 2013??

Again, if the dealer outright lied and tried to tell the customer it was a 2013, that is wrong. But if the dealer just said "new" I see nothing wrong. And if the customer does indeed "claim" the dealer told them 2013, there is no proof, unless the quote itself said 2013 and the the actual year was 2011??

I am not speaking for others, just me personally. If a dealers says something is new, I equate that to being the current model year. I consider them as lying when they make such a statement knowing the unit is a couple of years old and has been setting outside enjoying the sun's UV rays for those years.

Now is someone is comfortable with a dealer being that deceptive in their sales, I am also okay with that. I personally will not patronize a business that engages in such sales miss-speak tactics'.

 

[brain55]

They get paid for any warranty work, so they aren't "stuck with it", they're making money.

That statement is a bit naive. Yes the dealer will get paid for a portion of the work at least, not always the full amount. Many companies only pay a percentage of the shops labor rate. If it is a low volume dealer that doesn't make that repair a lot it can be tough to do the repair in the time the manufacturer has determined it to take, not to mention diagnostic time isn't usually covered.

Brian