TT45A scare!

[eth555]

Wow, I think NH has been more than fair with you; in fact generous. If they are offering $350 to weld on a plate that takes care of YOUR concern, that is more than adequate to cover a piece of metal, labor to weld it on, and some of the transport cost; all this on a tractor that is out of warranty and an accident that really sounds like operator error. They are bending over backwards to make YOU a satisfied customer but you are not seeing it. Servicing a tractor is not like taking your car to Jiffy Lube for their $20 oil change special; just price some diesel pickup oil changes usually $120-$150, that is done in a half an hour or less. It sounds like they went over your tractor well; as they should have since it costs money to transport it to and from the dealer, if they would have missed a potential problem you would have been complaining they missed it. You should feel confident your tractor is ready for some work and you got the service that you did from a huge corporation that was trying to make sure you as a customer is satisfied with their product.

 

[jimmysisson]

I don't agree this is OP error. That clutch pedal should not have gotten stuck released, period. The dealer should have quoted the work, and the OP and the dealer will look at his request for service from the opposite sides of the cash register. But still, the pedal should not stick down. They owed him a fix on that.
Jim

 

[fishrman]

YOU had and caused the accident with the tractor.
YOU also okayed the service work.
None of it, I repeat, none of the it was N.H.'s fault. In fact I think it was generous N.H. offered you anything at all.

Pay the bill you owe.

Sooo, it is obvious to me, we don't see this the same. Was the proximate cause of the accident me putting it in the wrong gear to start with or the clutch pedal sticking on the other side of the stop? A man shouldn't be able to step on the clutch pedal and push it on the other side of the stop, in my opinion. If they would have found me dead at the bottom of the hill and the clutch pedal on the other side of the stop how do you think a jury of my peers would find for my widow? No one ever knows what a jury would say but I know where I would put my money if I were a betting man. My bet is my wife would be much richer and New Holland would be making a change to their clutch pedals and or stops! No question I was wrong in putting it in the wrong gear to start with but I know I could have quickly corrected and switched to a lower gear, had I been driving my old 600 Ford as the clutch couldn't go on the other side of the stop. Bottom line, it is a poor design and needs corrected. New Holland acknowledged that by having them correct it! Did you get enough turkey to eat today?

 

[fishrman]

I don't agree this is OP error. That clutch pedal should not have gotten stuck released, period. The dealer should have quoted the work, and the OP and the dealer will look at his request for service from the opposite sides of the cash register. But still, the pedal should not stick down. They owed him a fix on that.
Jim

Thank you Jim!!!! Sometimes I just feel like the whole world is against me and it has been one of those weeks! I appreciate your understanding!

 

[fishrman]

Wow, I think NH has been more than fair with you; in fact generous. If they are offering $350 to weld on a plate that takes care of YOUR concern, that is more than adequate to cover a piece of metal, labor to weld it on, and some of the transport cost; all this on a tractor that is out of warranty and an accident that really sounds like operator error. They are bending over backwards to make YOU a satisfied customer but you are not seeing it. Servicing a tractor is not like taking your car to Jiffy Lube for their $20 oil change special; just price some diesel pickup oil changes usually $120-$150, that is done in a half an hour or less. It sounds like they went over your tractor well; as they should have since it costs money to transport it to and from the dealer, if they would have missed a potential problem you would have been complaining they missed it. You should feel confident your tractor is ready for some work and you got the service that you did from a huge corporation that was trying to make sure you as a customer is satisfied with their product.

I think New Holland is being fair too. I am not convinced my dealer is though.
Don't know if you are familiar with a tt45a but it doesn't take nearly as much oil as a diesel truck. About 5 or 6 quarts, as I remember. I changed it the first time myself and will continue to in the future now.

 

[rayikeo2]

I think New Holland is being fair too. I am not convinced my dealer is though.
Don't know if you are familiar with a tt45a but it doesn't take nearly as much oil as a diesel truck. About 5 or 6 quarts, as I remember. I changed it the first time myself and will continue to in the future now.

I also think the Dealer is "Hosing" you on his charges. He is "double charging" both you and New Holland. Also, the clutch pedal should not have gone behind the stop. Good Luck on getting the charges reversed. rsallen must be a dealer or a friend of your dealer.

 

[rsallen]

When you okayed the service did you ask for a quote?
Not that you've indicated here. In fact you've said you were in regular contact with the dealer through the entire process.
Ergo you pay the bill.

Now is your contention the clutch stuck down at the top of the hill while trying to shift rather than the result of it plowing through lord knows what on the way to finally stopping while you stood on it.
You didn't say you'd tried to release the clutch after (at best) an improbable down shift. In fact you never said anything about using any gear until you tried to back out of the mess you found yourself in.
Everything all in all sounds like they tried to mollify you and paid for the repair of the clutch pedal assembly.
Be happy.

 

[Coyote machine]

I'd say there is a learning curve for the OP here. The OP had a problem which should not be able to happen, possibly due to a poorly designed pedal stop. That resulted in NH deciding to instruct the dealer to fix the issue with an infield workaround. The dealer did some service work, fluid changes, antifreeze top off etc., which the OP did not ask for while the machine was in the shop. The OP can learn from this situation that communication with NH and or his dealer may mean asking for specific charges that will be incurred when the machine is in the shop, AND knowing that if the dealer is going to take the machine to the shop for diagnosis/repair that there will be a substantial charge for doing so. All of which could be found out BEFORE NH dealer comes to his door.
All of this falls under buyer beware. If one asks for costs associated beforehand and disagrees, then is the time to say what one is willing or expects to spend, not after a big bill has been wracked up.
The deler probably views it as the OP got great service; the OP sees it as being taken advantage of. This happens due to a lack of through communication. Not saying it's anyone's fault, BUT it is incumbent upon the OP to know what he is getting into before he's knee deep trying to dig out. The learning is done now, and the OP won't find himself in this situation again, right?
I say pay the bill and move on with a fixed machine. Next time do it differently.:confused3:

 

[aczlan]

The dealer did some service work, fluid changes, antifreeze top off etc., which the OP did not ask for while the machine was in the shop.

Actually, the OP said that he requested that they do that while the tractor was in the shop, see below:

I told them since they had it at the shop they just as well go ahead and service the tractor and asked them to change the oil, change fuel filter and check the brakes and other fluids. That is all I asked them to do.

Bottom line, I got my bill today and they don't break down the hours spent for each process but I can tell you I about fell over. Truthfully, I would have traded the tractor off if they would have told me what they were going to charge me.

IMO, they should have broken down how much time was spent on the service vs the clutch pedal and they should have told you beforehand how much they were going to charge for transport, etc.

Aaron Z

 

[fishrman]

When you okayed the service did you ask for a quote?
Not that you've indicated here. In fact you've said you were in regular contact with the dealer through the entire process.
Ergo you pay the bill.

Now is your contention the clutch stuck down at the top of the hill while trying to shift rather than the result of it plowing through lord knows what on the way to finally stopping while you stood on it.
You didn't say you'd tried to release the clutch after (at best) an improbable down shift. In fact you never said anything about using any gear until you tried to back out of the mess you found yourself in.
Everything all in all sounds like they tried to mollify you and paid for the repair of the clutch pedal assembly.
Be happy.

I pushed in on the clutch to shift down at the top of the hill and then tried to release same. It was stuck behind the stop, that is what caused the problem!