Scooby074
Super Member
Yeah I work in the computer industry where a 5 year legacy tail is considered pretty darn long.
But it's not a simple question of supporting them to for 10 years, it's how they withdraw support.
If they stopped selling new ones and then continued to support them for 10 years that would be amazing (and unlikely). If they are still selling them new right up until the day they withdraw support, that is a different story as the people who bought in the last year or two would rightfully feel conned.
Somewhere in between, like make a public statement that they will go out of support at a certain date and stop selling them new 2 years or so before that date is the ethical thing to do that won't bankrupt the company.
I'm not sure which of these paths they took.
I agree that if support was shut off on a specific day and you bought the day before, thats pretty unfair. But from what Ive read it sounds like support faded as parts dried up and there wasnt a definitive end of support date.
And dont forget that if they couldnt support you, they were offering you $100 for your old unit on trade (from what Ive read on some weather forums).