Yes, haha, round and round emails. It痴 all good though. In case you weren稚 aware email communication is the best way to be able to go back and reference previous conversation. By no means does it fully replace speaking, but it provides a nice record of discussion. For example, my email to the sales rep yesterday (because it isn稚 an urgent matter and they need time to need feel like a deer in the headlights) addressed that I 努as concerned the tractor was missing features that should be found in the SE (with examples). I asked if it was indeed an SE model since it seemed to be missing a good chunk of those features. Funny enough the rep responded last night and acknowledged fault for the mistake because I also happened to include the previous email where I verified she was selling me an SE. I get it, you can稚 possibly know the whole story. But keep in mind, as previously stated, I come from a very similar working background. I know all the little things that can and do go wrong, as well as how to best avoid them. The best customer is someone who doesn稚 beat you up on price, show up all the time to chat, constantly call, and generally just be that itch that won稚 go away. Email is great for both parties. You have record of conversation, and it allows one to recap the conversation if they have forgotten where things were at (especially nice for the salesperson and management). It also prevents a he said she said moment, which undoubtedly turns the relationship sour. Was a mistake made? Yes. Am I pissed? No, but I would like to have an adequate remedy provided. I知 not demanding that they take the tractor back. I know what parts mattered to me on the SE and will happily take those being installed and the rest forgotten.
