3-Point Hitch Do you know Brian Faulkner at Kioti - or his manager(s) ?

   / Do you know Brian Faulkner at Kioti - or his manager(s) ?
  • Thread Starter
#71  
I'm somewhat irritated at how long it's taking to get the final solution and a working tractor. I can only imagine how the OP is handling this. He has the patience of Job and brass cajones the size of basketballs.

This entire situation reminds me of the infamous saying - "I love the smell of Napalm in the morning" - Robert DuVal.

Ohhh, lesson is learned, unfortunately for me the hard way, but that's my doing. I do have patience and I often give way too much leeway. I trusted the Dealer/Service Manager, gave him benefit of doubt... and meanwhile my chores on 60 acres have fallen way behind in middle of summer. Today marks 7 weeks.

I'll be up there this morning. It is supposed to be assembled by noonish, we'll see. Then we're on to the bill (if it runs right, either way as soon as it can run it's getting hauled out of there). Stay tuned :).

Oh, yeah, the network infrastructure, I sold Cisco suite of network solutions for years, it was always extremely frustrating to see global F500 companies try to get by with 'good enough' or less... letting network refreshes go years beyond they're expected life cycles...all to save a nickle now, just waiting for disaster to strike, or saying it's ok when the network fails to support mission critical apps, like building your house on quicksand and saying we'll come back to that later when I see water in basement only to see house sinking year after year.... DR plan? (disaster recovery?) didn't sound like it... getting hacked and not paying ransom to get up quickly and service your customer base? A surgeon is only as good as his/her scalpel

Cheers and back with an update later today.
thank you
Erik
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ? #72  
And a scalpel is only as good as it's surgeon.
So following this, it sounds like the dealer never completed the fix that Kioti told them to do. They never reassembled the tractor, but they told you it didn't work and the arms could not be raised.
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ?
  • Thread Starter
#73  
And a scalpel is only as good as it's surgeon.
So following this, it sounds like the dealer never completed the fix that Kioti told them to do. They never reassembled the tractor, but they told you it didn't work and the arms could not be raised.

exactly, maybe I should've worded it that way

Yes, my line of questioning to come later this morning "so you HAD the correct part all along, and yet couldn't get it installed and working" ? that's exactly what has happened here.
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ? #74  
The entire MLS is about $1200 or so....I think. Wonder how much they're going to charge for troubleshooting a component of the MLS. May have been cheaper to just replace the MLS at this point.

I think you have a good case for getting some consideration on charges, regardless.
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ?
  • Thread Starter
#75  
The entire MLS is about $1200 or so....I think. Wonder how much they're going to charge for troubleshooting a component of the MLS. May have been cheaper to just replace the MLS at this point.

I think you have a good case for getting some consideration on charges, regardless.

Hi Justman777, They originally diagnosed the MLS valve as the point of failure and gave me a verbal estimate of $1435 for labor and parts, the valve was around $700-$800 and the rest labor.

So, that *should* be the baseline, or they may have added in troubleshooting hours beyond that, we'll see when bill is presented.

thanks,
Erik
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ?
  • Thread Starter
#76  
August 5, 2020 2:45 PM EST update:

Oh, my aching head. Today is 7 weeks since they picked up and brought the tractor to Profile Powersports (dealer) to be diagnosed & repaired.

I went up to dealer this morning around 11:30 am to see what the results were after installing the 'good' MLS valve (after Regional Kioti Tech said it was good to go and then left yesterday afternoon)... They got it all back together this morning, however the arms go up - but not down.

I left as they were going to try making different adjustments to this linkage 'arm'.

Went back to Dealer 2:05 PM today

The 'spec' for the linkage travel arm (I don't know the exact term of the adjustment they are doing here) is supposed to be 115 mm. They adjusted to 106 mm and the arms went up but not down. In their speaking with BRIAN FAULKNER (today) at KIOTI HQ, Brian said try 110 mm. Dealer confirms 'KIOTI HQ/Brian Faulkner' is 'shooting in dark to resolve'.

Now they have arms going up and down - but - the adjustment is at 109.5 mm; 5.5 mm off the official spec according to Brian Faulkner at Kioti HQ.
The total travel distance of this arm/linkage/adjustment piece is only 8 mm. Technically if it is set at 109.5 mm instead of factory spec at 115 mm haven't we now lost 5.5 mm of travel? I'm not a mechanical engineer, I don't know.

What I do know is that the travel / movement of arms up and down was not a problem when I brought in tractor for 'jumping'. Now it's an issue.

When I walked in to dealer this afternoon I got to overhear what escalated in to a screaming match between Brian Faulkner at Kioti HQ and the Service Mgr here at Profile Powersports. Kioti HQ/Brian is saying the group of linkages need ot be replaced in order to get the adjustment back in spec at 115 mm. Dealer won't pay for linkage assembly, Kioti won't ay for linkage assembly, in fact Kioti thinks I should pay for linkage assembly and Brian is willing to overnight it in order "to help Erik out"

Screaming match escalated to point where Brian refused to continue conversation in elevated mode....

Meanwhile my tractor was getting ready to go for a test run of up/down/up/down/etc etc. with adjustment set at out of factory spec 109.5 mm.

Dealer refuses to pay for linkage assembly and labor; Kioti is blaming dealer for incompetence and refusing to pay for linkage assembly and no compensation for labor to dealer.

Me? Customer? pfffttttttttttt hello, guess who is still without their tractor.... It's a couple thousand dollars to make this right (or less); that is to now totally replace the linkage assembly in order to get it back in spec as it was when it arrived.

Service Manager said he would call me back after talking to his boss / GM of dealership.

Hope you're all doing great on this fine Wednesday!
Erik
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ? #77  
Erik you certainly endure alot and been very patient,I wonder if New Hampshire something in the lines of Better Business Bureau and you can get case number started.
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ? #78  
I would tell them to put it back like it was when they got it and I will load it up and leave. Don't even talk to me about money. If they refuse go straight to an attorney. Your pain and suffering should be worth the cost of a new cab tractor.

Maybe scratch that and just jump to the attorney option. You have put up with enough.
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ? #79  
Erik, I'm beginning to appreciate your gentle sense of humor. However, I think the best way to resolve this may involve you putting your foot down with a decision ... just to see what happens.
If it were mine, I'd probably be willing to pay for parts cost of the new valve, but nothing more. Oh....be sure to get the old valve; you may need to be able to show it if they try to press things.

At least you get your tractor back, a good story to tell, a world of education, and you've entertained all of us followers here at TBN.
PLUS you get a 3pt that works to some degree.... although probably not much better or worse than before.
BTW, does it still jerk?
rScotty
 
   / Do you know Brian Faulkner at Kioti - or his manager(s) ? #80  
Are you making payments? If so, who is financing it? Can you/have you told them what's happening?

Have you contacted the state agency I posted earlier?
 

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