I agree with a local Dealer and their known service people, you have someone to meet face to face that can give you advice if needed and help with problems if any happen.
At Home Depot and Lowe's try getting the real store manager to talke to you, and how they hire service people is you take a computer assement test if you pass it someone who know nothing about fixing anything gives you a quick talk and your hired that is if your not over age 60.
You by any tool and have a problem good luck at best they will send it back to the Mfg. who knows, if they try fixing it chances are it's then scrap and that is all there going to do for you.
at a Big box your best bet if it does not work quickly return it, and go to a local Dealer that will give you quality service, and have real trained service people.
None of what i am looking at is available at either of the stores you mentioned by me. I dont know if Tractor supply or Ace hardware would fit in that category to you. If we go with the Stihl, ACE is the only authorized dealer I have been able to find (and we would have to drive about an hour to get to ne that carries the one we were looking at originally). Lighter would be good, for sure but we just dont have the ability to do the 300$ jump. IM not sure if ACE was listed as an authorized repair have to look that up, but they are authorized dealer. Tractor supply isnt a authorized dealer (and doesnt carry the saw period) but is authorized repair and parts. My local saw and mower place doesnt come up as a listed/authorized anything but I know from my yard guy they sell them, and I know he buys other equipment there and has repairs done there that he cant do himself. I know they will register your serial number incase ever stolen. Your thoughts on those 2 stores?