Most of my online shopping is at night. When I was tractor and truck shopping, I often would write specific questions about something I saw on my website. Yet it also wasn't uncommon to get a reply similar to what I highlighted in your comment above. Do they even read my email or is that a generic reply, like trying to get tech support from Dell?
By the time that I start talking to somebody about buying I'm relatively sure what I am looking for and don't need/want some salesman trying to tell me differently... all too often it's because he doesn't have what I want and is trying to push me into what is on the lot.
"I'm looking for a 3/4 ton, regular cab pickup with a standard shift" (Back when they really were available) He said "I have just what you're looking for", and took me out back to show me an extended cab Sierra 1500 with an automatic transmission.
Price is very important to me. I don't even like going into a convenience store and buying something if I don't know how much it's going to cost. When I was truck shopping back in 2015 I wrote a dealer asking about a Tacoma they had advertised. I got back the standard "Call and I can figure out what you are looking for", as well as several followup phone calls. I still occasionally get calls or emails from them... and am still waiting to hear the price of the truck I was asking about.
After I bought my used Kubota and got it home there were a few questions I should have asked. I wrote the salesman an email;
1) What if any service was done after it was taken in trade?
2)The block heater doesn't work. How easy is it to swap that out?
I had about 3 or 4 other questions which I probably should have asked before I bought it; but didn't think about them until after I started running the machine. I felt that na email was probably less intrusive than a phone call, and there was probably somebody more qualified than the sales man to answer some of them. In lieu of the answers I needed though, two weeks later I got a $50 gift card in the mail which I could redeem in person only. They are 200 miles away.