All these tech issues are well addressed. But what is missing from this conversation is that older people do not know how viscous and sneaky spammers are. So the first thing isn't a tech solution. Is is that you have to have a long conversion, of how scams work. I didn't have this conversation with my uncle that I set up for broadband internet. So the first thing that happened, was he got the fake Microsoft call and followed it. I had to do a face plant when I found out about it, and the credit card company made him whole again. But it was a close call. Gift Cards you don't get to recover from. I can easily say 70% of all my computer repairs were turning off Remote Access and wiping machines back to its updated OEM OS, after scanning all the personal info for backdoors. It made me feel sad in a way, cause I had to charge time for this, adding insult to injury. And then I would have to have the conversation with the client, to assure them that they were not stupid, but they needed to be aware of the tricks and how they work.