2210 Hyd. Leak / Deere Warranty Policy!

jdeerestl · Jun 18, 2003

I believe I have #16 off the line and just over 50 hours with no leaks and no reinforced plate, and I've used the 3 pt. every one of those 50 hours. My dealer won't cover pick up and delivery for a warranty issue either.

bigpete · Jun 18, 2003

I will try to remember to post the DTAC number tonight when I get home. If I forget, it's because I have to mow first. If it's not raining on any given day around here, you better mow....
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Chief · Jun 18, 2003

Ask them to come out and fix the problem on sight. Shouldn't be any charges for that.

bigpete · Jun 18, 2003

My DTAC case number was 8734676. The date should be around 3/18/03.

My dealer has been great. They just picked it up and returned it after applying a new sealant, even though the reinforced hinge plate (top link plate) was no longer leaking. Seems like they are trying to put together a final solution to the case. I had them do the 50 hour service while they had it in. This is one great running little tractor.... /forums/images/graemlins/laugh.gif

Good luck!

Anonymous Poster · Jun 19, 2003

Re: 2210 Hyd. Leak / Deere Warranty Policy! UPDATE

After 3 days of playing phone tag with Deere customer service, I was finally informed today that they cannot do anything for me. I then talked to the general manager at Nelson's and his only offer was to charge $25 for P/D rather then $25 each way.

I tried the "come out and fix it at my house" trick when it was new and had a couple of delivery issues....no go on that one, Nelson's would not send someone out.

So now I'm wondering......why not just pull the plate and reinstall myself using the proper seal and silicone? Will they really replace the plate or just re-install?

I told the GM that I was going to talk with service first to find out what they will do. If it's only a seal replacement, I can do it myself in 15 minutes and avoid the hassle of taking time off work twice for pickup/delivery and the associated hassles. If they're really going to install a reinforced plate, then it's probably worth the hassle now to hopefully avoid more later.

One other FYI...Nelson's never registered my 2210 with John Deere....Deere Customer service could not find it in their system. When I asked the GM about this he quickly pointed out that I got "4 more months of warranty" since the clock didn't start ticking until my 2210 was entered this week.........wasn't sure at that point rather to thank him, curse him, or just hang up the phone.

I'll let y'all know the outcome....again, appreciate the comments and advice.

bigpete · Jun 20, 2003

Re: 2210 Hyd. Leak / Deere Warranty Policy! UPDATE

I'll drop you a private note tomorrow...it's late and I don't want to misguide you. However, I need to say that my first recommendation is to pay the $25 and get the tractor back to the dealer ASAP. The money spent for transport at this point is far less important than getting the warranted tractor back to the selling dealer (he's listening...he's doing the transport at his cost, at least). If you were my neighbor I'd lend you the $25 in a heartbeat just to make sure you started your resolution off on the right foot. You need your dealer to be in your court at this point...

The (top link hinge) plate sealing area seems to be the center of the problem from what I can discern. As I recently mentioned (somewhere), my dealer just picked up and returned my 2210 after reinstalling the plate with a "new" sealant.

Be patient and let the $25 go for now. I think you will be fine with the nominal cost later, and hopefully your dealer will pay attention and make it up to you.