3 WK OLD GT 2554 ENGINE - NO OIL, DLR lol

[Fordlords]

I really hope you can get something worked out, it's too bad this new dealer is starting off on the wrong foot. I really think it's just hit or miss with dealers nowadays. Where I have heard of quite a few initial defects with the Cub Cadet products right here at TBN, in most instances the customers were treated respectfully and the issues resolved to the best of the dealers' abilities. I guess that is what distinguishes if a dealer is reputable or not, and a new dealer of course has no reputation and should be most interested in building one. If not, they are not going to hang around long in the equipment business where service is of utmost importance because everything is going to break down or need parts eventually. And especially in the tractor/mower business, word of mouth basically means everything.

I recently purchased a new Toyota pickup, and was a little shocked the first time I washed it to find a minor factory defect in the paint. So minor in fact I thought that if I approached the dealer with it I would be laughed at. That was not the case. The body shop manager was very concerned, and even a little shocked to see a flaw like mine on a new Toyota. He immidately scheduled an appointment to repair it, along with promising me a loaner car for the two days he needs it. Now THAT is service, the kind that will keep me returning to that dealership for new vehicles. For what some of these mowers cost, I don't think it's absurd to expect that sort of service from a dealer too especially as when you are without the mower, the grass keeps on growing.

Hope everything works out for you, I know how it feels to be a victim of major BS and how much it helps to vent sometimes.

-Fordlords-

 

[JSharp]

I'm really sorry to hear about all of this. And sorry about the phone number I gave you. I hate those systems! I've never used it but it was the one in my manual.

The dealer is full of it. There's no way to not get it latched. If it stays down, it's latched. The hood recall is as real as it can be too. I called my dealer when I had a problem and they came and picked it up, replaced the hood, and brought it back. No charge. I'm not the only one either. Check all the hood and temperature threads on this board and see how many others have gotten theirs replaced for free.

This is really sad on so many levels. IMO the tractors are solid overall as are the Kohler engines. But poor factory assembly or dealer setup and they quickly become crap.

Unbelievable it might take a lawyer to make this right. And US companies wonder why we're all driving Toyotas. My 4Runner is the best vehicle I've ever owned by a huge margin and I've owned a lot of them. A super vehicle that had a couple of trivial problems. But the dealer fixed them on warranty with no complaining...

 

[redlinefever]

Well, this dealer has been in the Golf Cart biz for many years. I guess selling the Cub Cadet carts is what sent him into the Cub Cadet mower biz, along with a couple of other mower lines for the zero turns.

He is apparently used to dealing with the wealthier clients - the residents of the lavish golf course neighborhoods that are growing in massive numbers around here. Many of them might be financially smart, but are stupid enough to "do what the dealer says" and live with the price gouging and non-warrantied issues that are purely stupidity or laziness on the dealer's part. They are apparently just happy to impress their friends with their shiny carts on the golf course at any price.

I don't care about impressing anyone, I need a mower that is a work horse. This guy DOES NOT do delivery or pick-up or give loaners. And my grass keeps growing every day. I'll have to cut the Bahia three times to get it back to normal if and when I can get a mower. Not to mention my son's lawn too!

OH, and I left off the snake issues, they love tall grass. I am deathly afraid but my oldest son is not. I keep waiting to have one crawl past me while I am working on one of our autos or trucks. Copperheads and rattlers are aggressive on what they think is their territory. Keeping that can of brake cleaner real close every trip out the door! Maybe I should let him bag a few and take them to the dealer?

"Here ya go sir, just thought I'd let ya meet a few new residents I have since I cannot mow my property ..."