A trip to the hydraulic shop

[sandman2234]

I ordered a seal kit from JD, for the right steering cylinder of my 2555 after pricing a new cylinder ($460).
When it came in ($130) I noticed it looked a little different than what I was expecting. So I hung around while they took care of the other two customers in line. I gave the guy another chance to look up the application, which he promptly chose not to do. I decided I would take it to a hydraulic shop to let them put the seals in. They took one look at the seal kit and said it wasn't right. After some searching, they found suitable seals and wiper and I was back on the road. Cost for repairs, including parts ($40) was considerable less than the seal kit, so from now on, I will give them a chance before calling JD.
Why would a parts manager not want to make sure a part was right, before letting a customer walk out the door, especially if the customer had doubts about it being the right part, and patiently waiting till you were done with your other customers?

 

[PineRidge]

Over-worked and under-paid or over-paid and under-worked.

 

[john_bud]

Maybe he just didn't give a Flup?

 

[3RRL]

It's not his fault, It's yours...for asking him to ACTUALLY do his job.

 

[dfkrug]

My JD dealer sold me a 70A loader cylinder seal kit for $45.
They almost always beat JDParts online. I buy many parts from
them and I only wish other local dealers were this good. I have
a hard time imagining ANY seal kit costing over $100.

 

[schmism]

Its simple.

1) your asking him to actually do ... WORK.
and
2) if your right, then someone messed up and thats probibly him


so not only have you asked him to do work, you've also pointed out a mistake he made.

Neither of which people are gennerally intrested in doing.

 

[markct]

just a note about seal kits and hydraulic cylinders, i have known of a few cases where people have ordered seal kits from a cylinder or equipment manufacturer and once they opened the cylinder they found they did not fit, reason being that when a hydraulic shop had rebuilt the cylinder in the past they machined the gland and or piston to fit seals they had in stock. some shops will do this and while it works fine it realy messes things up if ya go to order a kit the next time. i know in one case tho the guy called up the people who sold him the kit and chewed them out for sending him the wrong parts when infact it turned out his cylinder had been modified by a hydraulic shop on a previous rebuild. im not saying this is what happened in your case, just something to keep in mind when dealing with hydraulic cylinders

 

[sandman2234]

Seal kit didn't match the picture in the manual, not even close. Plus the seals were about 3/4" and the shaft is 45mm. There were also too many parts to comfortablely fit and work.
David from jax

 

[sandman2234]

I must be doing something wrong. Noticed last night on the way home with a rear flat tire that the left side steering cylinder is now leaking. I was told by the hydraulic guy that the brush and trees that I was cutting didn't affect the seals in these cylinders, but something seems to be taking them out.
Fortunately the right side rebuild seems to be holding. I might see what he charges to come out and install the kit, versus me pulling it and taking it to him. They do not come off easily, and last time I just took the axle with it.
Either I need to invest in stock in a seal company, or build some sort of undercarriage guard for it.
David from jax