Agrisupply shipping time

284 International · Jun 17, 2012

I have ordered from Agrisupply for several years, and have always had a good experience. My last two orders have taken what seems to be an excessive amount of time to ship. I placed my current order 10 days ago, and even though nothing was backordered, it still has not shipped.

I called yesterday to check on its status, and the agent said it had shipped, but not to me. They are sending my order to another store which has a sprocket I need. Once my order arrives at the other store and is processed, my order will ship, together, to me.

Has anyone else noticed a marked increase in the time it takes Agrisupply to fill their orders? My last order took 12 days to ship, even though nothing was backordered in it, either. Is there a trick to getting them to ship in the advertised "under 48 hours" timeframe on non-backordered stock? Have others experienced this type of delay in shipping time and figured out a way around it?

284 International · Jun 18, 2012

An update on this: today I received an email from an Agris-Supply customer service representative. Apparently the service representative was mistaken, and my order had already shipped, and is scheduled for delivery today. This is on-par with delivery from the east coast to here. So, while there may be a communications gap between the phone representatives and the shipping department, there was not a delay in my shipment.

I think it is great that Agri-Supply monitors the board, and that they try to maintain good customer relations by doing things like this. They are filling their orders within their stated 48 hour timeframe, I just have not gotten shipment notifications automatically. So, no harm, no foul, and they are, as always, good to do business with.