BAAADDDD Northern Tool

GerardC · Apr 1, 2004

BEWARE! Just want to let the forum know that I placed an order with Northern Tool and was DOUBLE CHARGED! /forums/images/graemlins/mad.gif It was a call in order. They charged me when I placed the order AND THEN WHEN THEY SHIPPED IT! After playing phone tag for 2 DAYS (11 phone calls + endless on-hold time) they finally took care of the doublecharge. I'm lucky that I am on vacation now or this would have probably been a real headache when I got my next bill. Did any of you ever have this problem? If so, let me know. Thanks.

HayDR · Apr 1, 2004

I'm sure Northern Tool did not want this to happen. I fear that one day we will make the same mistake. The good thing is Northern Tool fixed it.

Mrwurm · Apr 1, 2004

I had a order problem with Northern once. They went out of their way to fix it. They had a product shipped to me directly from the manufacturer at their expense.

Also, a billing mistake can happen to anyone. My accountant billed me twice once, and he's an expert with numbers.

CTyler · Apr 1, 2004

Never had any trouble with them wether in stock,
back ordered or direct ship from Mfg.

Ledgemere Farm · Apr 1, 2004

I have had worse than that buying from JC Whitney. I'd rather pee on an electric fence than go through that again.

BeeFarmer · Apr 1, 2004

Northern Tools has always been good to me... I hate to bad mouth anyone if they at least attempt to fix it for you. There are a lot more companies out there that don't even let you talk to them beyond the answering machine.

Bob_Skurka · Apr 1, 2004

( Also, a billing mistake can happen to anyone. My accountant billed me twice once, and he's an expert with numbers.
)

Jerry, didn't you mean to say "My FORMER-accountant"???

Soundguy · Apr 1, 2004

I've never had a problem with them.. but did have a few months of problems with Wall-Mart.

I work a night gig, and get out some nights at 11:30pm.. I drive right by a super wall-mart on the way home, and sometimes stop and shop. I always pay by discover at wall-mart ( cash back ya know! ) and it seems like whenever I would check out within 10 minutes of midnight ( before or after..) that the charge on my statement would be doubled. And then one credited back. This became a hassle, as in a month.. I might have been to wall-mart 5-6 times.. and I had to keep up with the credits.. it also became a hassle when the statement cutoff time/date was cutting off a credit.. So.. I would have double charges.. but the credits would not hit till the next statement.. In effect I was having to pay the extra charge.. and then I would have twice that amount as a credit on my next statement... I called the store, their corporate accounting office.. many many times.. managers.. etc.. I got tired of it.. and called discover. They suggested i dispute it the next time it happened. ( Not dispute it to not pay for the original purchase.. just the screw-up.. ) As usual.. the next statement had many such occasions of this, including one of those carried ballances, and I did as discover suggested, and disputed those charges.. Discover was very helpfull the whole time, and said that what wallmart was doing was really a big no-no. ( the doubled charges that had the credits coming in on the next month ).. I did get one sort of nasty call from wallmart one time, and told them what was happening, and refered them to discover.. I called discover and told them what happend, and they apparently got right on it and contacted wallmart.. then courtesy called me back to let me know that whoever called me with the bad attitude I guess.. was probably now looking for another large chain store to work for... And since then.. my billings have never had that happen again... guess somebody got it fixed...

Soundguy

rockyridgefarm · Apr 1, 2004

( I have had worse than that buying from JC Whitney. I'd rather pee on an electric fence than go through that again )

As soon as I stop laughing, I am sure I can come up with some witty response....