Best-used-tractors.com lost my business

   / Best-used-tractors.com lost my business #1  

hooligan971

New member
Joined
Sep 15, 2009
Messages
12
Location
eastern Va
Tractor
Farmall Cub,Mitsubishi mt372 and several vintage sears garden tractors
Just wanted to let you guys know about my experience with best-used-tractors.com
I had several parts stolen from my tractor recently and needed to replace them in a hurry. I found the best used tractors site and filled out the online form requesting availability and heard nothing for several days so I tried again and also left a message on their voicemail requesting info. Now, after 3 emails and at least 10 phone calls (never an answer,only a machine)in 2 weeks, they haven't found the time, or had the common courtesy to even return my calls.
Luckily I contacted Bill at Valley Power and Bill at Redland Hill, and both have been prompt in getting back to me and working with me to get my tractor back online . These guys are great to do business with and have gained a new customer for good.
As for B-U-T.com, they must be able to afford to get by without new customers and a good reputation.

Patrick
 
   / Best-used-tractors.com lost my business #2  
Maybe closed for spring break? They could change their recording and have an away for vacation return so and so email response. Frustrating sometimes. Steve
 
   / Best-used-tractors.com lost my business
  • Thread Starter
#3  
My thoughts exactly Steve. Very un-professional in my opinion. I tried to contact them one more time last week just to give them the benefit of the doubt but still the same old story, just wasting my time.
 
   / Best-used-tractors.com lost my business #4  
I understand there could be good reasons, not excuses, for not communicating back. That said, like most I work hard for my money and I expect the same from those that want my money. I will give a fair chance but not a second chance. Service and courtsey is worth a few more bucks to me.
 

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