Big Guys vs. Us Weenies

[Diggin It]

I need to move my LP tank and lay a new trench for the supply line (related to a generator and some other work). I called three weeks ago and explained everything I needed. They agreed to send someone out to look things over to make sure it was all OK. Heard nothing for two weeks so called again last week.

Their story is that they're too busy with the big farmers drying grain. OK, I can understand the big guys with the big bucks come first. No problem there. They use more gas in a day then I use in two years.

But where is the limit? How long should I be expected to wait? I don't expect to be first. I don't expect them to drop everything and come running an hour after I call. I can understand a few days, a week, maybe two. But three weeks, going on four?

 

[stingray1]

I think it’s time to switch suppliers. Find a place that appreciates your business.

 

[kf4uda]

I think it’s time to switch suppliers. Find a place that appreciates your business.

I agree.

 

[oosik]

More than one fish in the ocean. Look for a new supplier.

 

[Diggin It]

That's more involved than it sounds. Plus, the others are all more expensive per gallon, by quite a bit.

 

[mcfarmall]

Sounds like you're going to wait...

 

[lman]

You say it's your LP tank so find somebody else to move it. and connect it.

 

[kf4uda]

That's more involved than it sounds. Plus, the others are all more expensive per gallon, by quite a bit.

Is there a local or fairly close office that you can visit in person? Sometimes an in person visit with politeness can get better service than a phone call. Of course with this covid crap they might not let you in.

 

[Diggin It]

^^ The local office that services this route is quite a ways off in an area I rarely go to. The Corporate Office is closer and more convenient, but I really hate to do that. You run the risk of ticking off the guys that will be doing the walk through which might make them more persnickety and less willing top be flexible on rules if necessary. I prefer to try and work with the people who will be doing the work. But that only goes so far if they're not willing to work with me. I'll pester the local office by phone a couple of more times, but if I don't get this done by the end of next week, I'll probably have to go to Corporate.

And no, I don't know if they're letting anyone in.

 

[Rebeldad1]

find a private contractor to do the work. corporations arnt the only ones that can do this.