Re: BX 1800 won\'t stop
I don't think that a 2 - 3 week backlog is reasonable. Seems to me that it is a easy fix that wouldn't take more than an hour to do. I can understand taking work in the order that it comes in, but I also realize that it is better to get one small job out quickly rather than have the tractor sitting there for 2 or 3 weeks for a 1 hour repair. Talk to the service manager and see if he can get someone to give it a quick look. When I had my shop, we always would at least do a diagnostic of every unit to come in, so we at least knew what to expect when it came into the shop for the repair. If we found that it was a quick repair, we did it immediately so the customer was back on the road. If it is going to be a major repair, I can see the delay....