Can't get warranty parts - any one have a contact number for Branson?

[3pedal]

My tractor has been sitting for over a month waiting for parts. My dealer closed up, so I contacted Branson on their website asking where to get Warranty work done. They sent me to a place they setup to service customers in the area. The tractor has been there ever since, and the service guy is still waiting on parts. The service guy tells me the hold up is on Branson's side, and keeps telling me another week or two. He is telling me he does not get a lot of attention from them, as he is not a stocking dealer. I can understand that, but Branson sent me to him, so I would think they would ship him parts for their existing customers.

The tractor has been there all spring, and I am about to have to push some spring only projects a year. Thank goodness I don't depend on the tractor to make a living.

I have filled out the online contact form on the Branson Website trying to get ahold of someone, but have not heard back. Does anyone know a way to directly contact them, so I can figure out what is going on, and maybe light a fire somewhere?

i have been happy with my purchase of a Branson until now. I am beginning to wonder though, as I have made 2 payments on a tractor sitting at a shop waiting for Branson to just ship a part.

 

[Cougsfan]

There are at least a couple of Branson dealers that follow this site. I'd PM them or contact them to find a suggestion to get out of your conundrum.

 

[LouNY]

I've never gotten a response from Branson USA,
my dealer is good fortunately.
And he did put me in contact with the area rep for my area,
might call a dealer in your area, explain the problem and ask him for the area Reps number.
There is also a Branson Facebook page that might get some reprocess.

 

[JonnyRed]

It is stories like this that make me feel that I'll never buy another Branson. It's a real shame because mine has been an absolute beast and rock solid reliable. However, difficulty in finding local dealers and their non-existent online parts ordering is too much to overlook.

 

[ericm979]

On line parts diagrams and ordering: Branson Tractor Parts | TYM Parts Dealers

the diagrams are not the best, there's no 25 series, but it's better than nothing.

 

[JonnyRed]

Appreciate the link Eric.

 

[Texasmark]

Buster Jenkins at Jenkins Automotive is also a warehouse/distributor/mechanic/advisor/field service rep on and on............for Branson. Stocks warehouse parts, very helpful. (806) 293-0337. Branson is structured at the dealer level, not the main facility at Rome, Ga.......or were before being absorbed by TYM.

Big Red's near Ft. Worth, Tx. is a huge Branson dealer with online parts serivce......to name a couple.