Case/New Holland Credit

   / Case/New Holland Credit #1  

Spencer

Veteran Member
Joined
Jan 2, 2002
Messages
1,267
Location
Western Michigan
Tractor
NH TC33D w/R4 Tires, Rear Remote, Hydraulic Toplink, 2 Auxiliary Work Lights, 7308 Loader w/Kasco Uni-Hitch (Quick Tach)
I am wondering if anyone else is having the same problems that I have been having with CNHC. Back in July I got a late payment notice from them. I checked with my bank and sure enough the check I had sent them never got cashed even though every other check I wrote and mailed that day did. After I called them to see what might have happened I promptly sent out a replacement check. I got home today from another business trip and I have another late payment notice waiting for me. It seems that the check I wrote on 8/20 never got cashed, again even though every other check I wrote and mailed that day did. I print all my checks using Quicken and the address comes up automatically. I place the check in a two window envelope so that the address shows through the bottom window. So I know it wasn't an issue with my handwriting or that I wrote the wrong address. The customer service representative said that the address I have been sending my check to out in Pennsylvania is still a good address, but she gave me a different address in Illinois to try from now on.

My initial reaction is that this is their way of trying to make more money through late fees, etc. Maybe they are trying to piss me off enough to get me to just pay off the loan so that I don't have to deal with them anymore. My loan only has a balance of around $3,000 and most of the interest has already been paid so paying it off early does not make finincial sense for me, but it would benefit them if I paid it off now.

I listen to a lot of talk radio and I have heard numerous stories about credit companies. I know that one particular electronics store has a bad reputation for screwing people over on their no-interest loans. They sell you something with no interest for the life of the loan, but if you ever make a late payment then not only will they charge you interest for the rest of the loan they will back-charge you interest from day one. It seems that an awful lot of payments get "lost in the mail" and a lot of people end up getting screwed out of a lot of money. Now I am not saying that any of these credit companies would intentionally misplace someones payment to try and make extra money, but there is little stopping them if they wanted to.
 
   / Case/New Holland Credit #2  
Hey...wait a minute!!! The same thing happened to me a couple of months ago. Got a late notice even though the check cleared before the late payment date.

Not a good business situation, that's for sure.
 
   / Case/New Holland Credit #3  
Add me to the list....I pay through my bank with on-line payments. According to New Holland Credit...when they don't get the stub from the payment book, all bets are off. It can take several days to weeks for someone to manually enter the payment.

I'm running into the same issue with my insurance payments...

On-line payments are great, but some of these payment centers aren't geared up to process them efficiently.
 
   / Case/New Holland Credit #4  
Its not that they are trying to screw you, the problem is that they hire the cheapest help they can find in these credit centers and this kinda stuff happens because people don't know what they are doing.
 
   / Case/New Holland Credit #5  
I have 4 open accounts with CNH Capital and have not had a problem yet. Actually, I had two started thru New Holland Credit, one thru Case Credit and one thru CNH capital but they all got merged into one name anyway.
 
   / Case/New Holland Credit #6  
I have always paid CNH credit with an online bill paying service and my payment has always been credited on the day that I specified with my payment service. I dont understand why this should be an issue with them.
 
   / Case/New Holland Credit #7  
Request an automatic direct debit from CNH Credit from your checking account. They withdrawl on the day due and you do not have to worry about checks!

RuT
 
   / Case/New Holland Credit
  • Thread Starter
#8  
Here we go again. I went out to the mailbox just moments ago only to find another letter from CHN Capital Credit. The anger was just getting worse and worse as I rode my golf cart the 1/4 mile back up the driveway to the house. I went inside and immediately went online to my bank to see if any of my checks to CNH had not been cashed yet. While I was logging on to my online bank center I opened up the letter from CNH Credit to see which months payment they were complaining about not receiving.

Here is how the letter read:

Dear Customer:
Please find listed below the amount of interest that has been received on your account(s) in the referenced calendar year as of the date of this letter...


/forums/images/graemlins/blush.gif I guess I should have opened the letter before I started getting pissed off. /forums/images/graemlins/blush.gif

I always try to admit my mistakes so that is why I am sharing what a fool I was today.

Spence
 
   / Case/New Holland Credit #9  
Maybe you just needed a little adrenaline rush. /forums/images/graemlins/laugh.gif I ain't gonna admit I ever did anything like that. /forums/images/graemlins/smirk.gif
 
   / Case/New Holland Credit #10  
That is OK, you were mad for me. We mailed our payment I think on the 3rd (a few days later than normal and only a couple of days before due date). Received a letter dated the 10th on the 12 or 13 they hadn't received payment yet and a late fee of $20.xx had been imposed. Got another letter on the 19th dated from the 15th that they still hadn't received. I then proceeded to call and they finally "received" it on the 17th. I really should protest the late fee, but I also know I was a little late sending it. /forums/images/graemlins/mad.gif
 

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