Dealer Cental Kubota Waxahachie Texas-Russell

[CBW1999]

What can one do about a Kubota dealer who sold a new Kubota to one and then when it was paid for refused to service it, period? I contacted every person up the chain of command, including having tried reasoning with "Russell, " but no a nothing was done. The owner and his son sold the dealership to someone else but still both work there and I am sure didn't tell the new owner about the bad business dealings with others. I'm not the only one. There are no other dealers or shops that will work on Kubotas in Ellis county Texas. At least I can't find one. This machine has 34 hours on it and it was bought new in 2004. It is a ZG23 zero turn lawn mower. IRussell told me he doesn't "have " to service my machine if he doesn't want to and he says he doesn't want to. The machine just cane back from a place that was nice enough to look at it but it came back 5-15-12 and it won't start. The fuel filter bracket is bent and the fuel filter isn't in it, it's just hanging on the outside of it.

Is there a policy that franchises must service the units they sell?

dontgetit

P.S. Thank you

ONE WORD- SCAM!!!!
we've been duped before and this likely is another "Troll".
His one and only post was made on the day he created the account and, no follow up to the comments on the question HE asked.

Might be someone with a grudge or just too much time on their hands

 

[crazyal]

The dealer is right, they don't have to service it. You have an 8 year old piece of equipment. The real question is why they don't want to service it. Usually a dealer would want to make money by doing the service work. That leads me to believe there's something more going on.

Did you buy it new or used? Maybe the previous owner didn't pay their bill (or maybe you did something to make them believe that you will not). Maybe they know something about it you don't, like it was in a flood or something and it'll never be right without a lot of money being thrown at it. Or maybe the dealer is busy and just doesn't want the work.

It's just a guess but it seams like there's another side to the story not being told.