Quite by accident, we figured out what is wrong, but don't know how to fix it. My e mail address is at Earthlink, and my outgoing e mail server is Charter. I have Charter High Speed Internet service, along with Earthlink dial up. The reason for the redundant services is that the Charter has been known to go down for a day or more and with the Earthlink dial up system, at least I can get back on. I have had the Earthlink e mail address for many years and don't want to switch to a Charter address. This is the way that Charter originally set up the Service in this area because a Charter address wasn't available at the time. Does anyone know a "work around" for this problem. I believe that Mike's (PineRidge) IP is comparing my outgoing mail settings with my e mail address and bouncing it. I have changed my settings to reflect both Charter & Earthlink, and he was able to get e mail from me. The problem with this is that I can either send or receive, but can't do both with the settings matching.