gc2600 repair options

[novagc]

hello everyone
first id like to say that ive been reading this forum for a while now and it helped me greatly in my choice to buy my gc2600.
but unfortunately i know have a question that is causing me some stress.
ive had my little gc for 2 years this month , it has 150 hours on the machine, i use it for moving snow with my loader, mowing and yard chores , nothing to extreme
, well over the last 2 years it has been in for 3 warranty repairs , which isnt a big deal to me , except this time im very nervous if the repair was done to the manufactures procedure, and im concerned about it, i guess im wondering what are my options if the repair isnt done correctly ? and damage to other parts of teh tractor was done while repaired ,i know the post is kinda vague but im just looking for more info before i use any names or get in to detail as i i want to make sure before i do , if there is anyone that could give more info i ca to me i can give more information out through pm if that is ok

thanks

 

[Fiziksgeek]

You might be a little too vague to get much good information, but I would start with reading over your warranty. I assume it will say something along the lines of repairs being done with factory parts and by a certified dealer and technician. If other parts of the tractor is damaged during attempted repair, seems to me that the dealer would be on the hook to fix that damage.

I don't know what sort of consumer protection laws you have up there, but I guess my concern would be that if this gets into a argument between yourself and the dealer, lawyers will get involved, and then it gets messy and expensive. Before going to that level though, try to work with the dealer, and see if you can contact the regional Massey rep for help.

 

[AxleHub]

hello everyone
first id like to say that ive been reading this forum for a while now and it helped me greatly in my choice to buy my gc2600.
but unfortunately i know have a question that is causing me some stress.
ive had my little gc for 2 years this month , it has 150 hours on the machine, i use it for moving snow with my loader, mowing and yard chores , nothing to extreme
, well over the last 2 years it has been in for 3 warranty repairs , which isnt a big deal to me , except this time im very nervous if the repair was done to the manufactures procedure, and im concerned about it, i guess im wondering what are my options if the repair isnt done correctly ? and damage to other parts of teh tractor was done while repaired ,i know the post is kinda vague but im just looking for more info before i use any names or get in to detail as i i want to make sure before i do , if there is anyone that could give more info i ca to me i can give more information out through pm if that is ok

thanks

Might I suggest getting a second opinion from another dealer. Its under warranty and you don't need to immediately reveal who the main dealer is.

I guess my motivation is . . don't risk further damage when Massey already pays for warranty issues anyway.

Just an idea . . . Go to a different location and/or different authorized service center and explain what you believe was done poorly or incorrectly. Then let them have a look

names don't need to be mentioned unless you volunteer it.

 

[novagc]

thanks for the suggestions, and i may take that approach , but now i have been in to talk to my dealer about his repair i am even more confused ,
again your opinions would be great ,
so here is the story my gc had to have the rear end/transmission removed for work, knowing from research online i knew it is a huge process and would take a few weeks , and on top of it my dealer said it may not be covered under warranty, as it was a dif lock issue, obviously this caused a bit of stress in the waiting process, so being the impatient guy i am, i called on day 3 to ask if they had any headway on the repair, i was told they are busy this week and will get to the tractor as soon as they can , i said no problem and hung up ,
a few more days past with no word back , so i called, this time i was told they are trying to get to my tractor but still busy , than i was told that unfortunately i did not buy the tractor from them and if it came down to making others happy or making money first he would, and he cant lose money on my tractor ,
i said ok and hung up .....
ive had the unit 2 years and have contemplated trading up, but was and still on the fence. i thought id go look at the massey 1734e they had on the lot to get a feel for the size , it was after hours so i figured i could take my time and really look it over,
but when i showed up i noticed a lot of tractors missing off the lot, so i peeked in the bay door window to see if it was inside , but it wasn't, in this process i seen my little gc tractor and what looks like a frame repair , which i found odd, it was grind-ed smooth , right away i knew they cut the last section out of the frame to drop the tranny down with out removing tank fenders etc etc , and than welded it back up after the repair was done..... that is when i posted my original post

so the next day i went it first thing in the morning to ask about the job and why they did it that way , i was told he had a welder do it and its as good as knew, i expressed how i wasnt satisfied , he didnt try to hide anything or lie but offered to make a new side ,change that side of the frame which would leave the tractor back at the shop for weeks, so he offered to fab a plate up to connect also,it would go on with the bolt holes to add support .while stressing the fact he doesnt think its needed but would if i wanted it , which i said yes too,
but after spending a few days really thinking and talking to people im still very unsure about this, and no matter who i talk to, i get the same reply "i would be pissed, if it was mine" well im not much of the yelling cursing type so im trying to think of the right approach to finding a solution , i also believe they think this is a good job and nothing wrong was done, he didn't try to lie to me or cover it up once asked, but i feel that if i didn't stumble on to it, i wouldn't of been told either ..
ive added a picture i took through the window, its not clear but maybe its enough for you guys to tell me if i am over reacting or i have a right to get this resolved

 

[redman135]

Has it been welded up on the INSIDE as well? Was weld primed on BOTH sides or just the out side? Ask MF directly (not the dealer)what the official repair procedure is. Personally I don't like it - at all.

 

[ozley]

I would not worry if it's a good weld or anything to do with that work. I wouldn't let it come home. I would call MF ask them to get in to this. I don't like this also.

 

[AxleHub]

I'm more concermed now than when I replied before:

1. In part of your post you said the dealer didn't even know if it was cocered under warranry or not . . But I didn't hear you say you got a definite "yes it is" type of answer. So is it covered oor is he going to be presenting you with a big bill?

2. I have a gc1715. But I understand the warranty on a gc2600 series (any of the pre gc1700 series) is shorter than mine is (Agco changed warranty lengths). And I know the warranty lengths are different for drivetrains vs. Ither items. So what dies ir mean when you cut the frame . . That isn't drive train.

3. The pictures of your frame look similar to my frame . . Lots of bolts holding the frame and items together. So why did it need to be cut and then welded when there are bolts . . Would be a question.

4. I don't think either you or I can determine how apprpriate this process is/was. So I'm back to the idea you need an informed procedural opinion. The 2 ways you get it are talking to another dealer or talking to a field rep for Massey.

5. Lastly . . a dealer gets paid to do warranty work by Massey . . So I get nervous when he tells you he can't afford to lose money on doing the work . . . its like as if he'll do the work and then find out who he will collect from.

I don't like sounding pessimistic . . but I'm not getting a warm and fuzzy feeling about any part of the situation. I'd be doing some question and answer from other sources. Remember . . It doesn't take yelling snd swearing to be convincing and get results.

Wish I could be more optimistic.

 

[novagc]

no need to be anything but realistic , i bought the tractor exactly 2 years ago oct, the gc2600 came with a 3 year warranty, 2 of which is bumper to bumper the last year is just drive train, so after having the machine a week when i called them he told me " it looks like Massey will cover it"
some more info , i actually bought the tractor from a mf dealer about 2.5 hours away, in the first year of ownership the smaller local dealer made ties with that dealer to sell the mf line in my area, and i was directed to take my tractor there for service and repairs, i guess you would call it a satellite dealership

 

[novagc]

no need to be anything but realistic , i bought the tractor exactly 2 years ago oct, the gc2600 came with a 3 year warranty, 2 of which is bumper to bumper the last year is just drive train, so after having the machine a week when i called them he told me " it looks like Massey will cover it"
some more info , i actually bought the tractor from a mf dealer about 2.5 hours away, in the first year of ownership the smaller local dealer made ties with that dealer to sell the mf line in my area, and i was directed to take my tractor there for service and repairs, i guess you would call it a satellite dealership

 

[AxleHub]

no need to be anything but realistic , i bought the tractor exactly 2 years ago oct, the gc2600 came with a 3 year warranty, 2 of which is bumper to bumper the last year is just drive train, so after having the machine a week when i called them he told me " it looks like Massey will cover it"
some more info , i actually bought the tractor from a mf dealer about 2.5 hours away, in the first year of ownership the smaller local dealer made ties with that dealer to sell the mf line in my area, and i was directed to take my tractor there for service and repairs, i guess you would call it a satellite dealership

Just so I'm clear . . . this "satellite dealership" . . Is it only sales oriented? It sounds like they do service work there . . . are they certified for Massey service at this satellite location?

I ask because if they weren't . . It might explain the "unique" repair concept done on your unit . . and whether it would be an approved Massey method.

Brings up another point from your prior posts. Unless these 2 dealers formed a partnership . . Your original dealer would be doing all the paperwork and collecting all the money . . not your current dealer.

I guess I'm not clear . . if you liked and trusted your original dealer 2.5 hours away . . except for oil changes etc.. . . why wouldn't you have taken your unit for such major work to the original dealer 2.5 hours away for diagnosis and repair and much higher confidence ?