TractorGuy
Elite Member
- Joined
- Sep 15, 2013
- Messages
- 4,591
- Location
- N. FL
- Tractor
- John Deere 4310 CUT, Ford New Holland 575E Industrial Backhoe, John Deere F725 Front Mount Mower
There has been a rash of institutions and forums changing formats just to make change this year. It really gripes me to have to re enroll or be forced to make a change just to find out the interface was untested and not ready for roll out.
Can't say much about forums since I am technically not a customer but when the banks, credit unions, electrical companies start to do it I get my dander up.
My credit union changed formats a while back. I was used to the old format and could copy and paste my transaction results into a spread sheet. I like to keep a copy and check everything to make sure my records match. I could also see ALL my account transactions from one login by clicking on the different accounts. On the new format I have to resort the results which loses the balance column, and then I have to select paste special to prevent it from pasting hyperlinks into my spreadsheet. It shows my credit card balance but if I click on that account it redirects me to where I will have to log into a separate interface to view transactions.
I am signed up for paperless billing with our utility co-op. I went online to pay my bill this morning and found they changed the format requiring me to re-enroll. My eBill only had my account number and amount owed. To re-enroll they required my customer number and pin which it said would be on my bill. I didn't have a copy of my paper bill since it has been a long time since I went paperless. I couldn't log in to my old account and download a copy so I had to call and sit on hold to get my information to create a new online account. Turns out my customer number is not the same as my account number and the pin was a combination of letters and numbers generated by the utility company. After I GOT logged in there wasn't a way to download a PDF copy of the bill like you could from the old site even though my eBill said a copy could be downloaded.
In other words these IT departments are just making changes to make changes. They are not improving anything and are making the customer jump through a bunch of hoops because they are too lazy to migrate the customer information. Worst is the systems are untested and not thought through before implementation. These folks should ALL get their walking papers.
Of course they all have to create a new set of password rules they think might be unique so you can't use your old or use a common password. I have to keep a document that is several pages long to record all my passwords.
I have also had to log back in to several forums that wanted to change to the latest untested formats they were introduced to. Half the old features are lost in the change with the forum administrators promising to fix things.
May the fleas of a thousand camels nest in the crotch hairs of IT guys that just inflict change without making improvements or testing what they roll out!
Can't say much about forums since I am technically not a customer but when the banks, credit unions, electrical companies start to do it I get my dander up.
My credit union changed formats a while back. I was used to the old format and could copy and paste my transaction results into a spread sheet. I like to keep a copy and check everything to make sure my records match. I could also see ALL my account transactions from one login by clicking on the different accounts. On the new format I have to resort the results which loses the balance column, and then I have to select paste special to prevent it from pasting hyperlinks into my spreadsheet. It shows my credit card balance but if I click on that account it redirects me to where I will have to log into a separate interface to view transactions.
I am signed up for paperless billing with our utility co-op. I went online to pay my bill this morning and found they changed the format requiring me to re-enroll. My eBill only had my account number and amount owed. To re-enroll they required my customer number and pin which it said would be on my bill. I didn't have a copy of my paper bill since it has been a long time since I went paperless. I couldn't log in to my old account and download a copy so I had to call and sit on hold to get my information to create a new online account. Turns out my customer number is not the same as my account number and the pin was a combination of letters and numbers generated by the utility company. After I GOT logged in there wasn't a way to download a PDF copy of the bill like you could from the old site even though my eBill said a copy could be downloaded.
In other words these IT departments are just making changes to make changes. They are not improving anything and are making the customer jump through a bunch of hoops because they are too lazy to migrate the customer information. Worst is the systems are untested and not thought through before implementation. These folks should ALL get their walking papers.
Of course they all have to create a new set of password rules they think might be unique so you can't use your old or use a common password. I have to keep a document that is several pages long to record all my passwords.
I have also had to log back in to several forums that wanted to change to the latest untested formats they were introduced to. Half the old features are lost in the change with the forum administrators promising to fix things.
May the fleas of a thousand camels nest in the crotch hairs of IT guys that just inflict change without making improvements or testing what they roll out!
