Legal advice and opinions wanted :)

[Sigarms]

Well, it turned out that I had insurance on the device, but that insurance only covers if the device is broke and I send it back. Insurance does not cover if the device is lost (what are the odds that a elderly person will break the device as compared to losing it?).

I talked with the company and offered to meet them in the middle to replace the device ad stay with them as a customer, they said no, they want their $500.

Informed them that I would take this further due to the fact that my signature isn't listed anywhere, and they don't have the original contract (which is why I couldn't find anything on my end).

Contacted the Pennsylvania State Attorney's office, filing a complaint.

Contacted the BBB (this company has 139 negative complaints in the last 3 years) filing a complaint with them as well. General online reviews are basically the same, biggest complaint is what they charge and billing issues.

Contacted a lawyer (waiting for return phone call) to see if I have to pound sand or if this is worth looking at.

Contacted local news station to where the company is located (although the CEO lives in California and it seems that the PA address may be a "shell" office) and waiting to hear back if they're interested or not.

Ultimately, if this were to happen to any elderly person, I really do feel that this business practice is unfair and unscrupulous.

Perhaps an act in futility, but at least I tried.

And yes, I should of done my homework PRIOR to buying this service from this company, but being that my father is close to 500 miles away and time was a concern, I did not do my homework which I'm kicking myself for.

 

[Sigarms]

Well, that was unexpected.

Got a call from the company.

I had mentioned in a online review I would of been happy paying $75 for the unit, so they offered to sell it to me at that price. I told them thanks, but also mentioned that I gave them that option yesterday on the phone, and that I didn't want to have to take my time to take action, and that I had to take action and because I had to waste my time today trying to get this resolved in other ways, that I would just like the balance owed wiped cleaned.

They wiped it clean.

Kicker is, I offered them $250 for the unit and I'd keep their service, and they still said no.

 

[Sigarms]

But, since you asked for legal advice, here's the only advice that matters: If you need legal advice, ask a lawyer who knows your local laws, not a bunch of yahoos on some forum.

I asked for legal advice AND opinions.

I've given this some thought...

Out of EVERY single internet forum I've ever been on, although I may not agree with everyones political views here (yes, I'm pig headed enough to go into that dang forum), the reality is this forum has the most level headed, educated, experienced, hard working and well meaning people that I've come across. If there is ANY opinion relating to someone elses experiences in life in general that I could learn from, it's here.

Since I've actually met a couple of members here in real life, I'll also assume that the majority of the members here are real

On a sidenote, and to close this story, have a new company shipping a device which I'll see tomorrow, so my father can have it on his ride back to Pennsylvania Sunday. Needless to say, insurance on the device in case if it's broken OR lost, and it will be in writing when I recieve the product. They also have some better reviews, so I feel more comfortable.