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pro_tel
Member
It’s amazing that Kubota surveys owners for 2 years in my case after they purchase a new Kubota to see how satisfied they are with the dealer they bought from. But they are definitely missing the mark for potential buyers who are turned away and never commit to the purchase. I am delighted with my local dealer and realize how lucky I am but I also realize how this group has provided more information that makes me more knowledgeable when I talk with my dealer. I hope you’re successful contacting the regional rep and discussing your problem.
Anonymous Poster
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It amazes me at how some dealerships are. I'm on my second Kubota (well, third if you count the L-210 that came with the property) and purchased each from two of the three local dealers. The first dealer on the BX-2200 was awesome from a service perspective, but you couldn't bargan a nickle from them when dealing on new equipment. The second was $2000 less on the BX-22 than the first dealer, but they have a much more non-chalant attitude when I show up at their door with a question or parts purchase. (I've had no service experience with them other than switching the tires two weeks ago...and I did the work on my machine)
Being in sales myself, I would think that all these dealers would realize the value of making customers happy by communicating with them consistantly and without fail. It's a small thing, but one that gets the most appreciation. It's the thing that may have me back to my first dealer for all future purchases. $2K was too much difference to pass up "this time", but might be less of an incentive on the next.
Being in sales myself, I would think that all these dealers would realize the value of making customers happy by communicating with them consistantly and without fail. It's a small thing, but one that gets the most appreciation. It's the thing that may have me back to my first dealer for all future purchases. $2K was too much difference to pass up "this time", but might be less of an incentive on the next.
I guess I've just decided that I'm on my own in business dealings. I’m not looking for relationships. Warrantees hardly mean a darn thing. The warrantee on these machines is a heartbeat compared to the overall life expectancy. So basically it's my dime. If they don't want it the heck with them!
The guy down the road will take the money and fix my rig. Fact is, they really don't break that often anyway, why build service in to the equation with top importance. I just read a thread where a guy was quoted $1500 higher at his local dealership. Stranger still, there was a reply that put forth the possibility that it may be worth while to spend that extra quantity to achieve some magnificent relationship with his local dealer. In my opinion, if the guy is so inflexible that he can't adjust his prices at that point (when he has nothing to loose and everything to gain), how flexible will he be when you tell him that he has to eat a bill because his repair man screwed up on the last service.
There is no answer.
The guy down the road will take the money and fix my rig. Fact is, they really don't break that often anyway, why build service in to the equation with top importance. I just read a thread where a guy was quoted $1500 higher at his local dealership. Stranger still, there was a reply that put forth the possibility that it may be worth while to spend that extra quantity to achieve some magnificent relationship with his local dealer. In my opinion, if the guy is so inflexible that he can't adjust his prices at that point (when he has nothing to loose and everything to gain), how flexible will he be when you tell him that he has to eat a bill because his repair man screwed up on the last service.
There is no answer.
Anonymous Poster
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I agreed in that other thread and do so here, too...in the end, it comes down to money, at least for these machines!
jhburke
Gold Member
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- Nov 2, 2001
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- Location
- Vermilion County, IL
- Tractor
- 2000 B7500HSD Kubota, 2 Case ingersol 448 tractors
I have dealt with the public all my life. I am having no problems with my dealer on my kubota. But just the opposite with my car and pickup. I drive 30 miles one way to a dealer to have them worked on. I am 10 minutes away from my local dealer for my truck. I am 1/2 a mile from my car dealer. The reason for this is that I took my car in with a problem and they told me it would take 1000.00 to fix. The problem was that before they even started to write up a work order. They that weren't responsible if that didn't fix the problem. The owner was standing there when they said that. I had bought my last 3 cars from them and was planing to trade in the near future. I now have a lincoln towncar instead of another caddy.
These dealer threads just go on and on don't they? Indicitive of the frustration some are feeling over minor issues with their eq. They are mostly minor issues,... There isn't much MAJOR that I've ever heard of on this forum. Mostly leaking tanks and squeeky giz widgits etc.
Buster57
Platinum Member
Minor/Major? My first complaint about my new tractor was paint nicking on the right side of the fender next to the seat belt.
Duh! I now know how to unhitch my seat belt. Note: That took how many years of college???
Regardless of my stupidity, the dealer was out at the earliest time, gave me a can of spray paint and fixed a hydraulic fitting I did not know was bad.
A dealer that goes the extra mile has earned my business and I tell everyone at work who I give my business to.
I think Kubota owners are very loyal and unlike some car dealerships (mine are pretty good as well) the average Kubota dealer is excellent.
Just for kicks, so in my John Deere dealer! I think this may be why they are both so good!
Duh! I now know how to unhitch my seat belt. Note: That took how many years of college???
Regardless of my stupidity, the dealer was out at the earliest time, gave me a can of spray paint and fixed a hydraulic fitting I did not know was bad.
A dealer that goes the extra mile has earned my business and I tell everyone at work who I give my business to.
I think Kubota owners are very loyal and unlike some car dealerships (mine are pretty good as well) the average Kubota dealer is excellent.
Just for kicks, so in my John Deere dealer! I think this may be why they are both so good!
I remember when my BX was new, I was all tourqued off that the paint was scratched where they chained it down to deliver it. To be fair, they really did bugger it up bad (dinged the metal in and all). but in the grand scheme of things, I was overly sensitive to the issue. I think that is natural when something is brand new.
Make sure your dealer uses straps!
Make sure your dealer uses straps!
JRP
Platinum Member
My experience has been the opposit.
Mt M6800 had a problem where it would pop out of 2nd when going up a hill. I saw this with another M6800 a few months earlier. I took it to the dealer, Hlavinka Equipment, and they drove it to confirm. We decided this would need Kubota approval, as it involved complete disasembly of the tranny.
Kubota approved the work and sent a new 1-2 shaft (first-second gear string) with all of the bearings, gears, gaskets, and parts for that shaft.
About three weeks later I dropped my tractor off and they had it finished in about 8 work days. It was involved, but the mechanic was well trained and had also done this repair on the other M6800. I pressure washed it real good, which always helps the mechanic. After the mechanic was finished you could not tell by looking that a wrench had touched it. He even touched up the paint on the bolt heads. I felt lucky and very happy tht Kubota stood behind their product. It would prpobably be a $2500 repair if not under warranty. The three year powertrain warranty is great!
Don't sweat the small stuff. You could complain about the fuel tank, but a Chinese manufactureers would not even recall the tank, and when it did fail no spare would be available.
Mt M6800 had a problem where it would pop out of 2nd when going up a hill. I saw this with another M6800 a few months earlier. I took it to the dealer, Hlavinka Equipment, and they drove it to confirm. We decided this would need Kubota approval, as it involved complete disasembly of the tranny.
Kubota approved the work and sent a new 1-2 shaft (first-second gear string) with all of the bearings, gears, gaskets, and parts for that shaft.
About three weeks later I dropped my tractor off and they had it finished in about 8 work days. It was involved, but the mechanic was well trained and had also done this repair on the other M6800. I pressure washed it real good, which always helps the mechanic. After the mechanic was finished you could not tell by looking that a wrench had touched it. He even touched up the paint on the bolt heads. I felt lucky and very happy tht Kubota stood behind their product. It would prpobably be a $2500 repair if not under warranty. The three year powertrain warranty is great!
Don't sweat the small stuff. You could complain about the fuel tank, but a Chinese manufactureers would not even recall the tank, and when it did fail no spare would be available.
