Ken, I guess everything is always changing. At the time we bought ours, we got the model 5000 which was the top of the line. They only had the 3000, 4000, and 5000, but now they have a 6000, 7000, and 9000. I think the pillow top (which we got) was an option. And of course at the time, we lived way out in the boondocks between a couple of very small towns, so I did some shopping on the Internet, then ordered the bed via telephone, and it was delivered by UPS. I didn't know they even had retail stores (if they did have them then), but now I know where there are at least a couple of retail stores fairly near us.