I purchased a Summit TX25 from Home Depot in January 2025. On February 18 I ordered and paid for the BHX76 Backhoe attachment from Summit. They confirmed the order with an estimated delivery date of March 12 to March 17. Great news.
On May 9th I reached out to inquires as to the status of my backhoe order since I had heard nothing from Summit yet. Doug Rehor, the CEO of Summit responded with the email below.
Date: Fri, May 9, 2025, 7:52AM
Subject: Your Backhoe
To: name
Good Morning name,
This is Doug, CEO of Summit Tractors. I’m very sorry for the delay in getting your backhoe installed. We will handle it next week, contacting you early next week to schedule a pickup and return of the tractor as we take it to a nearby service partner to install.
We are going to credit your account $500 for the delay. Some errors on our side, communications was not good.
Again, my sincere apologies.
Doug
Doug Rehor
Founder & CEO
I never received the credit.
On May 22 I emailed Doug and told him that the local service provider still did not have the backhoe to install and ask what was going on and if I should just cancel the order and they take the tractor back and refund my purchase price. He responded with another apology and an offer for a free attachment.
Doug Rehor doug.rehor@summittractors.com
AttachmentsMay 22, 2025, 5:23PM
to me
Hi first name,
You have every right to be upset. It was me personally that misunderstood the demand and the long manufacturing lead time didn't allow for a miss.
Want to make this right. The backhoes have arrived. Getting it there and installed by this weekend not possible though. Holiday weekend. Will get it there Tuesday, NLT Wednesday.
Want to make things right. Could you use a box blade, landscape rake, rear blade, land plane. Feel free to pick one and we'll send.
Doug Rehor
Summit Tractors
3379 Peachtree Road NE Suite 555
Atlanta GA 30326
Mobile: 706-531-8200
Email: doug.rehor@summittractors.com
I chose a back blade. I never got the credit and now I didn’t get the attachment.
Passing of time…months of time. A few emails back and forth, much of the same and here we are.
Mon, Sep 15, 1:08 PM
to Doug
It has now been 208 days since I paid for my backhoe and I still do not have it. In fact, the installer has had my tractor for two weeks now because you did not send the full install kit. I bought from you because you said you were a veteran owned company. I am a disabled Vet so I thought that I would support your company but you have continually let me down and not lived up to your word. You did not provide the backhoe in any time frame close to what was promised, you did not provide the $500 refund for being a little late, you did not provide the attachment you said you would provide for being grossly late. I will now gladly share my experience on every tractor forum that I can find.
Greatly disappointed,
first name last name
On May 9th I reached out to inquires as to the status of my backhoe order since I had heard nothing from Summit yet. Doug Rehor, the CEO of Summit responded with the email below.
Date: Fri, May 9, 2025, 7:52AM
Subject: Your Backhoe
To: name
Good Morning name,
This is Doug, CEO of Summit Tractors. I’m very sorry for the delay in getting your backhoe installed. We will handle it next week, contacting you early next week to schedule a pickup and return of the tractor as we take it to a nearby service partner to install.
We are going to credit your account $500 for the delay. Some errors on our side, communications was not good.
Again, my sincere apologies.
Doug
Doug Rehor
Founder & CEO
I never received the credit.
On May 22 I emailed Doug and told him that the local service provider still did not have the backhoe to install and ask what was going on and if I should just cancel the order and they take the tractor back and refund my purchase price. He responded with another apology and an offer for a free attachment.
Doug Rehor doug.rehor@summittractors.com
AttachmentsMay 22, 2025, 5:23PM
to me
Hi first name,
You have every right to be upset. It was me personally that misunderstood the demand and the long manufacturing lead time didn't allow for a miss.
Want to make this right. The backhoes have arrived. Getting it there and installed by this weekend not possible though. Holiday weekend. Will get it there Tuesday, NLT Wednesday.
Want to make things right. Could you use a box blade, landscape rake, rear blade, land plane. Feel free to pick one and we'll send.
Doug Rehor
Summit Tractors
3379 Peachtree Road NE Suite 555
Atlanta GA 30326
Mobile: 706-531-8200
Email: doug.rehor@summittractors.com
I chose a back blade. I never got the credit and now I didn’t get the attachment.
Passing of time…months of time. A few emails back and forth, much of the same and here we are.
to Doug
It has now been 208 days since I paid for my backhoe and I still do not have it. In fact, the installer has had my tractor for two weeks now because you did not send the full install kit. I bought from you because you said you were a veteran owned company. I am a disabled Vet so I thought that I would support your company but you have continually let me down and not lived up to your word. You did not provide the backhoe in any time frame close to what was promised, you did not provide the $500 refund for being a little late, you did not provide the attachment you said you would provide for being grossly late. I will now gladly share my experience on every tractor forum that I can find.
Greatly disappointed,
first name last name
