If you read this already, I apologize. My posts were taken down and the ADMIN will not tell me why. So I removed all reference to the CEO’s contact information other than his first name which can be anybody. Colored text is quoted from emails.
I bought a Summit TX25 from Home Depot in Jan 2025. On February 18, 2025 I ordered a BHX76 backhoe from Summit. I was told delivery would be between March 12 and 17. On May 9 I sent an email inquiring as to where my backhoe was and received the following response from the CEO.
This is Doug, CEO of Summit Tractors. I’m very sorry for the delay in getting your backhoe installed. We will handle it next week, contacting you early next week to schedule a pickup and return of the tractor as we take it to a nearby service partner to install.
We are going to credit your account $500 for the delay. Some errors on our side, communications was not good.
Again, my sincere apologies.
Doug
I never got the credit.
On May 16 I sent another email because I still didn’t get the backhoe as stated in his earlier email.
Doug, though I appreciate the apology and gesture of the $500 credit, another week has passed and I still have not been contacted to schedule installation. You stated and I quote:
"We will handle it next week, contacting you early next week to schedule a pickup and return of the tractor as we take it to a nearby service partner to install."
It has been 3 months since I placed the order (February 18). Not once has Summit contacted me about this unless I reached out first, which I have done repeatedly and no doubt why you have become involved. I am very displeased with the whole situation.
And he responded
May16.
My apologies sir. We will definitely get your tractor install done and back to you NLT Next Thursday. There are some long-lead parts for production and we (me personally) was slow to get the orders in when sales got bigger earlier this year. The installer is nearby K2. We will contact you to coordinate pickup early next week.
May 20
We are shipping the backhoe to the dealer tomorrow and it is a same day install on Thursday. Will be contacting you to arrange the time.
I reached out on May 22 stating that the installer did not have the backhoe yet and he replied as follows.
You have every right to be upset. It was me personally that misunderstood the demand and the long manufacturing lead time didn't allow for a miss.
Want to make this right. The backhoes have arrived. Getting it there and installed by this weekend not possible though. Holiday weekend. Will get it there Tuesday, NLT Wednesday.
Want to make things right. Could you use a box blade, landscape rake, rear blade, land plane. Feel free to pick one and we'll send.
And I replied back to him.
I appreciate that. I'm not complaining to get your offers. I am raising awareness to get my backhoe installed. But if you feel it would "make this right". I was planning on getting a rear blade to cut some swales for water control and street shoes for the backhoe.
His response to this was.
Never thought you were trying to get anything out of this other than your backhoe. Happy to send a rear blade, they are very useful.
Well it is now the end of September and I still don’t have the backhoe, my $8000 I paid for it, the $500 refund or the back blade that he stated that they would provide. He has also stopped responding to my emails entirely. Neither he, nor anyone representing Summit, has made any attempt to contact me once during this process unless I initiated it and now they don't even respond when I initiate. I know most people have a good experience with Summit but be warned, if things don’t go well, they may file you away and forget about you like they have done to me.
I bought a Summit TX25 from Home Depot in Jan 2025. On February 18, 2025 I ordered a BHX76 backhoe from Summit. I was told delivery would be between March 12 and 17. On May 9 I sent an email inquiring as to where my backhoe was and received the following response from the CEO.
This is Doug, CEO of Summit Tractors. I’m very sorry for the delay in getting your backhoe installed. We will handle it next week, contacting you early next week to schedule a pickup and return of the tractor as we take it to a nearby service partner to install.
We are going to credit your account $500 for the delay. Some errors on our side, communications was not good.
Again, my sincere apologies.
Doug
I never got the credit.
On May 16 I sent another email because I still didn’t get the backhoe as stated in his earlier email.
Doug, though I appreciate the apology and gesture of the $500 credit, another week has passed and I still have not been contacted to schedule installation. You stated and I quote:
"We will handle it next week, contacting you early next week to schedule a pickup and return of the tractor as we take it to a nearby service partner to install."
It has been 3 months since I placed the order (February 18). Not once has Summit contacted me about this unless I reached out first, which I have done repeatedly and no doubt why you have become involved. I am very displeased with the whole situation.
And he responded
May16.
My apologies sir. We will definitely get your tractor install done and back to you NLT Next Thursday. There are some long-lead parts for production and we (me personally) was slow to get the orders in when sales got bigger earlier this year. The installer is nearby K2. We will contact you to coordinate pickup early next week.
May 20
We are shipping the backhoe to the dealer tomorrow and it is a same day install on Thursday. Will be contacting you to arrange the time.
I reached out on May 22 stating that the installer did not have the backhoe yet and he replied as follows.
You have every right to be upset. It was me personally that misunderstood the demand and the long manufacturing lead time didn't allow for a miss.
Want to make this right. The backhoes have arrived. Getting it there and installed by this weekend not possible though. Holiday weekend. Will get it there Tuesday, NLT Wednesday.
Want to make things right. Could you use a box blade, landscape rake, rear blade, land plane. Feel free to pick one and we'll send.
And I replied back to him.
I appreciate that. I'm not complaining to get your offers. I am raising awareness to get my backhoe installed. But if you feel it would "make this right". I was planning on getting a rear blade to cut some swales for water control and street shoes for the backhoe.
His response to this was.
Never thought you were trying to get anything out of this other than your backhoe. Happy to send a rear blade, they are very useful.
Well it is now the end of September and I still don’t have the backhoe, my $8000 I paid for it, the $500 refund or the back blade that he stated that they would provide. He has also stopped responding to my emails entirely. Neither he, nor anyone representing Summit, has made any attempt to contact me once during this process unless I initiated it and now they don't even respond when I initiate. I know most people have a good experience with Summit but be warned, if things don’t go well, they may file you away and forget about you like they have done to me.
