wsx7
New member
After three months of looking around, I finally decided that Cub Cadet was one of the best tractors on the market so last week I bought a new LT1042. The second day home, I fired it up and started mowing. After fifteen minutes of mowing, the engine shut down. It was completely dead, no electrical at all.
I called the dealership and the salesman acted like he had never heard of anything like that. He said he would contact someone to look at it. After two hours of no response, I started looking it over and found a blown fuse. I replaced the fuse and it started right up. It operated just fine until I engaged the PTO, then it shorted out and died again. I checked the headlamp wiring but didn't detect any damage. I couldn't see the PTO wiring too well, but didn't detect any breaks or damage by feel. I checked all connections and made sure they were tight, but again, it would start and run okay, but short out after engaging the PTO and moving a few feet.
The dealer finally picked it up. After not hearing anything from them over the next day, I went to the service department. The guy in the shop told me it would probably be a week before they would be able to look at it. I told him that was not acceptable, since this was a brand new unit that wouldn't operate for more than fifteen minutes and they needed to do better than that. He basically shrugged and repeated that it would be a week or so.
After not hearing back from the salesman or service for another day, I sent an e-mail to Cub Cadet Customer Service and suggested that they needed to learn how to #1 deliver a quality product that would run out of the box, and #2 review how their customers are handled.
They at least did respond quickly and apologize for the inconvenience, and said they would contact the dealer and check on the progress.
I understand that mechanical/electrical things do sometimes break, but when a brand new machine breaks down and then the dealer essentially just blows you off - well, I get a bit testy over that. I wish my first post could have been about how great my new Cub Cadet is, but unfortunately the only thing I can report is that I am out a lot of money and after a week don't even have a tractor! To add insult to injury, I traded in my old machine, and now I have to pay someone to mow my lawn until they can get mine fixed.
I called the dealership and the salesman acted like he had never heard of anything like that. He said he would contact someone to look at it. After two hours of no response, I started looking it over and found a blown fuse. I replaced the fuse and it started right up. It operated just fine until I engaged the PTO, then it shorted out and died again. I checked the headlamp wiring but didn't detect any damage. I couldn't see the PTO wiring too well, but didn't detect any breaks or damage by feel. I checked all connections and made sure they were tight, but again, it would start and run okay, but short out after engaging the PTO and moving a few feet.
The dealer finally picked it up. After not hearing anything from them over the next day, I went to the service department. The guy in the shop told me it would probably be a week before they would be able to look at it. I told him that was not acceptable, since this was a brand new unit that wouldn't operate for more than fifteen minutes and they needed to do better than that. He basically shrugged and repeated that it would be a week or so.
After not hearing back from the salesman or service for another day, I sent an e-mail to Cub Cadet Customer Service and suggested that they needed to learn how to #1 deliver a quality product that would run out of the box, and #2 review how their customers are handled.
They at least did respond quickly and apologize for the inconvenience, and said they would contact the dealer and check on the progress.
I understand that mechanical/electrical things do sometimes break, but when a brand new machine breaks down and then the dealer essentially just blows you off - well, I get a bit testy over that. I wish my first post could have been about how great my new Cub Cadet is, but unfortunately the only thing I can report is that I am out a lot of money and after a week don't even have a tractor! To add insult to injury, I traded in my old machine, and now I have to pay someone to mow my lawn until they can get mine fixed.
