Dealer One dealer down

   / One dealer down #1  

JCA

Silver Member
Joined
Mar 10, 2004
Messages
122
Location
Maine
Tractor
Kubota B7510
Yesterday afternoon I visited Wallingford Equipment in Auburn Maine. They seem to sell a lot of Kubota tractors; I'd say they had about 50 on the lot. This was my second visit; I stopped by on Saturday and spoke to the service manager; everyone else was up watching a snowmobile race. This time I spoke to the owner.

I've gotten some recommendations on this forum for dealers as far from here as Vermont, but I'd like to buy local if I can.
But this was not a positive experience, for several reasons.

First off, the price he offered wasn't very good...at least I didn't think it was very good. B7510 HST w/ R4s and a 302 loader, $12,995. The prices he quoted on attachments were full retail, if not more: $2850 for a B2650 snowblower, for instance.

Second--I don't know how much this really matters, since I don't know how much difference there is--that snowblower is last year's model.

Third--I asked him which FEL that price included; his response was that it was the 302--"the one that comes with it." It may well be that that's the one Kubota routinely ships its 7510s with, but if he'd have read his own brochure, which was sitting in his showroom, he would have known that you can also get that tractor with the smaller 272. I'd probably go with the larger FEL anyway, but he should have known that, IMO.

Fourth: I intend to buy a chipper. He quoted me a price of $1595 for a Salsco 600. I asked for more details and he said "it's the chipper that's made for that tractor, for that horsepower." He had one on the lot; it's a pretty meager looking thing, not much to it. When I got home I did a little research and found that it's designed to be used "with as little as 8 hp". Now that might be a very good little chipper, but it's not exactly what I had in mind.

Altogether, with tractor, FEL, Blower, and Chipper, that adds up to $17,440. Maybe he'd move a little on the price, but I asked him and he said he wouldn't, or not much. "There's not much room in that price," he said.

I would really like to build a good relationship with a local dealer. If someone treats me right and is knowledgeable, I'll be loyal. If I have a good experience buying my first tractor at a certain dealer, I'll have it serviced there, buy implements there, buy other tractors there (if I ever buy another one), and send friend there. But first the dealer needs to show me something.

There's one more Kubota dealer in the area--in Gorham, ME. Wish me luck.

Jim
 
   / One dealer down #2  
Jim,
I ended up buying from a dealer that was a 2 hour drive away. I have never regretted it. There are 3 other dealers closer to me. I really don't mind the extra drive to get the service and support that I have gotten. Take your time to pick the right dealer. It's important. Remember, these Kubotas don't need service all that often and you will probably be doing most of it yourself, so you don't have to worry about getting the tractor back to the dealer very often. Mine hasn't gone back yet.

Greg
 
   / One dealer down #3  
Jim, I know what you mean. It does not inspire confidence. I can say the same thing about my truck buying experience. I felt I knew more then the salesman. I think they get a combination of complacent and tired of so many looky lous coming around. Should not matter though, that's what sales folks need to do. Get EXCITED about the product. Had it been me, I would have told you that the optional 272 loader is fine for light duty stuff, but really advise you purchase the 302 since the price difference is quite small and quite frankly, we order all of our tractors with that loader and would need to order the 272 since we do not stock the lighter model. As far as chippers, I would show you the difference in models available to you and explain why the heavy duty model is more beneficial for what you doing and why the extra cost is worth considering. I realize it all comes down to a bottom line and I might advise you too consider holding off on the chipper rather then purchase a light duty machine that won't do what you need. This is where your going have to do some foot work and discover a few things yourself. Talk to folks here and ask about chippers. Every now and then, you get a reply that really get's you thinking. Good luck. Rat...
 
   / One dealer down
  • Thread Starter
#4  
Rat,

Wish you weren't on the other end of the country.

Jim
 
   / One dealer down #5  
buying from the first dealer that you visit is like marrying the first girl that you date. /forums/images/graemlins/grin.gif Do I need to explain further? /forums/images/graemlins/frown.gif
 
   / One dealer down #6  
if a beefier loader would be a benefit to your situation...the 7610 allows you to step up to the 352 loader. mine lifted up my 4 wheeler without showing a bit of strain...(time for a tim allen grunt when i did that) /forums/images/graemlins/grin.gif /forums/images/graemlins/grin.gif

John
 
   / One dealer down #7  
When I was shopping for my tractor, I really didn't push any of the dealers for a better price. I figured they gave me the price they want & if I don't like it, I won't buy it. I guess I'm not good at the buying game but, I don't like to beat on people for price. Give me your shot & I'll decide if you get my business. I ended going with the tractor I liked the best & the dealer I thought was honest. While I was filling out the loan application for my tractor, a guy is dealing with the owner & asks him for the rock bottom price (after being quoted) & Jim tells him " I usually set the price where I can live with it". I thought it was funny.
 
   / One dealer down #8  
Before I retired, I told people that I set the prices at "a price that we both can live with". The difference was that it truly was a price that we both could live with and if they did any shopping they soon realized that they couldn't do any better. I wasn't afraid to open the book and show them the wholesale cost. If they didn't like the amount of money that I was making on the item, then I would merely ask them how much profit that they thought was fair. Then I would ask them if they would work for that little amount of money. That usually would shut them up. Most people don't think about how much they earn when they go shopping, just how much the vendor is making. I point out that the clerk that earns $6.00 per hour is earning 10 cents per minute. If it takes 5 minutes to ring up the $4.00 sale, just that clerks salary cost 50 cents, plus insurance and taxes. There is a lot that goes into running a business that people don't see. If the dealer doesn't make a reasonable profit, they won't be there in the future to service the customer. Internet sales don't cost as much as the brick and mortar stores. Real estate is expensive and is expensive to sell from, a computer isn't. Let your dealer make a profit so he will be there in the future. Don't try to squeeze the last penny of profit out of him. You might get it, but he will remember it when you come in for a paid service and pay back can be expensive. Let him earn a honest living also.
 
   / One dealer down
  • Thread Starter
#9  
Thanks, everyone. Junkman: I appreciate what you're saying, but I didn't feel like I was pressing him hard on price. Price is important, but it's not the only thing. I probably would have paid is price if I'd felt good about the experience. I didn't.

Jim
 
   / One dealer down #10  
My comments were not directed toward you, but were made in general to everyone that pushes the dealers to the wall on price. I believe that the dealers need to make a fair profit to exist. It has been said many times on the forum that I am hard on the dealers and criticize them severely. This is true, when they don't do the right thing by the customer. If they deserve to be trashed, I seem to be the only one that will do it. I also seem to be one of the few that stands up and says that they need to make a profit and not to deny them that profit. Too many people are driven by price first and service second. To me, they go hand in hand and are equal. A dealer can't give good warranty service if he cuts the price to the bare bones. He needs the profit to absorb the cost of the service. The factory doesn't reimburse for everything. They don't pay him to send the tech out to the customer to fix a minor adjustment problem. That comes out of his pocket. That is what makes a good dealer. At the end of the day he needs to feed his family just like you and I.
 

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