Most of these come from the same source. I am not aware of any epidemic of OR couplers flying apart ("clutch" parts falling out)....before the 3,4 or 5 of you who have had this happen jump on me, that is not to say some have not done that, but hundreds and hundreds have been sold. We have had one customer whose OR coupler did that a couple years ago and we just replaced it; that's all a dealer can do.
Regarding the pins falling out...now that is a different issue, and was somewhat widespread. In fact, widespread enough that the manufacturer came out with a fix. If you have one that did that AND you notified the seller AND the seller did not offer the replacement parts, shame on them. We sent out several to customers, but very few got out of here to start with. As soon as we realized there was a problem, we stopped using them until the correct parts were made available. Not all did it quickly, but they all will eventually as they used an improper spring and no c-clip.
The correction involves a new pin, spring, and c-clip. We have repaired all we had and I have about 10 sets of repair parts left. If you want to buy the repair parts (selling in sets of pin-spring-clip only), I will sell them for $5.00/set + postage (you choose.....priority mail is $5, regular mail in an envelope is $2, add $.65 for delivery confirmation on either or I will assume delivery--meaning no free reshipment for lost mail). Orders by email or fax only...do not send your cc info in an email.
Regarding the pins falling out...now that is a different issue, and was somewhat widespread. In fact, widespread enough that the manufacturer came out with a fix. If you have one that did that AND you notified the seller AND the seller did not offer the replacement parts, shame on them. We sent out several to customers, but very few got out of here to start with. As soon as we realized there was a problem, we stopped using them until the correct parts were made available. Not all did it quickly, but they all will eventually as they used an improper spring and no c-clip.
The correction involves a new pin, spring, and c-clip. We have repaired all we had and I have about 10 sets of repair parts left. If you want to buy the repair parts (selling in sets of pin-spring-clip only), I will sell them for $5.00/set + postage (you choose.....priority mail is $5, regular mail in an envelope is $2, add $.65 for delivery confirmation on either or I will assume delivery--meaning no free reshipment for lost mail). Orders by email or fax only...do not send your cc info in an email.
