Quite a shocker let me tell you

[thearizonarancher]

Okay folks, some of you have been very helpful. Thanks for sharing your information. I did everything I said, and, to me I have taken responsibility for all of what I did regardless. However, I still feel that when a product is designed that costs as much as this tractor does, or, in this case, costs as much as it does to R&R the fuel injectors and fuel injector pump and something is left out of the design that would have stopped the damage from occurring, I feel that is a manufacturing problem, a design flaw and the manufacturer should be responsible. However several folks make a statement like, stand up and take responsibility. Well I do for what I did, but, I believe I have shown a design flaw in the tractor and I feel that flaw is the manufactures' responsibility. Mahindra has basically blown me off. I got one email from 'DARREN WHITE - MUSA' <darren.white@mahindrausa.com>, after a really long time and he has not gotten back to me from the email I sent him. To me that starts to show a lack of integrity, but of course, you make up your own mind. Most of the time that I use this tractor, I am in idle for it has enough power to do what I want in idle. Its powerful. My Kioti didn't have enough power. And a gentleman explained how the hour meter advances and that folks is why I have low hours. I use somewhere around 5 gallons of diesel a month. I also have a Kubota that runs, runs, runs, God Bless it. So some months less and a few months more. I also believe that whilst the jury is still out, there has to be an algae problem (never had one in the Kioti (stainless steel fuel tank verses plastic in the Mahindra). The fuel injectors will be replaced with new and the old ones returned and the fuel injection pump is being rebuilt. So once again, thanks for all your comments and thoughts and sharing. I can only hope that you got some value from this as well. Make sure you have a great day.

 

[kthompson]

Re: Be very careful if you are considering a Mahindra

Have a friend who has been in the tractor business for lifetime. Know over 50 years. They were approached by Mahindra to become a dealer. He refused and warranty was one major issue. Not sure have all details correct but if memory is correct they begin the warranty when it gets to dealership, not sold to customer and there warranty was at least dealers cost and not fully backed by Mahindra. Right sure have those details near 100% correct but if wrong sorry.

Nope, have not read ever page but read many: to the OP by chance when you bought this tractor since you have loan on it do you have insurance on it? If you do, it "MIGHT" cover this. Will depend on the policy itself. If you have it covered under a homeowner policy doubt very seriously it is but if a true tractor insurance plan it "might", worth checking.

 

[TractorNH]

Re: Be very careful if you are considering a Mahindra

Have a friend who has been in the tractor business for lifetime. Know over 50 years. They were approached by Mahindra to become a dealer. He refused and warranty was one major issue. Not sure have all details correct but if memory is correct they begin the warranty when it gets to dealership, not sold to customer and there warranty was at least dealers cost and not fully backed by Mahindra. Right sure have those details near 100% correct but if wrong sorry.

Nope, have not read ever page but read many: to the OP by chance when you bought this tractor since you have loan on it do you have insurance on it? If you do, it "MIGHT" cover this. Will depend on the policy itself. If you have it covered under a homeowner policy doubt very seriously it is but if a true tractor insurance plan it "might", worth checking.

Of course, anyone can SELL a tractor but as a customer you rely on the dealer for after sale support as well. I wouldn't want to buy from a dealer who wouldn't do what it takes to get legitimate warranty issues resolved. Dealers who submit claims for warranty to Mahindra for approval BEFORE starting the work have far fewer complaints than those who jump in and assume something is covered. When a warranty claim is submitted to Mahindra the dealer generally has an answer or a request for more detailed information within a few days. A good dealer with a service manager familiar with how the warranty process works can make all the difference.

And nope, warranty starts the day it is sold to the consumer. The dealer registers the serial number with Mahindra for warranty when it is sold. Standard practice.

 

[RickB]

Re: Be very careful if you are considering a Mahindra

Of course, anyone can SELL a tractor but as a customer you rely on the dealer for after sale support as well. I wouldn't want to buy from a dealer who wouldn't do what it takes to get legitimate warranty issues resolved. Dealers who submit claims for warranty to Mahindra for approval BEFORE starting the work have far fewer complaints than those who jump in and assume something is covered. When a warranty claim is submitted to Mahindra the dealer generally has an answer or a request for more detailed information within a few days. A good dealer with a service manager familiar with how the warranty process works can make all the difference.

And nope, warranty starts the day it is sold to the consumer. The dealer registers the serial number with Mahindra for warranty when it is sold. Standard practice.

That’s all accurate. But I will say the day the dealer I worked for dropped Mahindra was a good day. The brand accounted for about 25% of the service work and 80% of the headaches.

 

[TractorNH]

Re: Be very careful if you are considering a Mahindra

That’s all accurate. But I will say the day the dealer I worked for dropped Mahindra was a good day. The brand accounted for about 25% of the service work and 80% of the headaches.

Of course saying a brand accounts for a certain percentage of the service work doesn't say what percentage of the work was warranty claims vs doing maintenance for customers OR how many other brands are serviced. I mean, I know of dealers that do close to 100% of their service work on Mahindra's because its the only brand they sell. I also know of a Kubota dealer that does close to 100% of their service work on Kubota's, same with the local LS and Massey dealers.

 

[RickB]

The point is that support given by Mahindra to dealers, at least that one, and by extension to its end users is not on par with major manufacturers.

 

[kneedeep]

My Mahindra dealer has been in the tractor business for 50 yrs, Mahindra about 9yrs.
He saws a lot of issues with warranty tractors can be connected to ;
1 Not buying enough tractor for the task.
2 being cheap on fuel, filter, oil puchases.
3 Misuse of machine, A FEL is NOT a bobcat or dozer.
4 Some folks just don't understand how equipment operates, only read manual AFTER something happens.

I also know that disgruntled customer tell everyone they can and satisfied customers will tell any one who ask.

 

[Industrial Toys]

It's largly a whole new (consumer) market.

 

[aczlan]

My Mahindra dealer has been in the tractor business for 50 yrs, Mahindra about 9yrs.
He saws a lot of issues with warranty tractors can be connected to ;
1 Not buying enough tractor for the task.
2 being cheap on fuel, filter, oil puchases.
3 Misuse of machine, A FEL is NOT a bobcat or dozer.
4 Some folks just don't understand how equipment operates, only read manual AFTER something happens.

I also know that disgruntled customer tell everyone they can and satisfied customers will tell any one who ask.

All great points (and many of them mirror what many new users on here come in asking about), but RickB's point was related to the support that the dealer received from Mahindra in comparison to the support that they received for similar issues with similar tractors from different brands.

Aaron Z