Repair times.

[BufordBoone]

Those of you that have had to take your tractors in for repairs, are you satisfied with the repair times?

I have two Kubotas. The L5740 is older and, therefore, been in the shop more.

I had one repair that took over 8 weeks. That one was the ECT module.

Currently, my L5740 has been in the shop over 4 weeks for an air conditioning issue.

What is reasonable?

Does this happen with all brands or should I switch to another brand next time?

Are parts that difficult to obtain?

 

[Mike1955]

I never have used a dealer but I could not deal with that. If they can’t do it, or don’t want to they need to say so. That’s disrespectful unless they said so upfront.

 

[big bubba]

did you haul L5740 to shop or have it hired? is the delay part supply or local dealer shop labor related? if you hauled yourself, then use it till the repair if you're close by

 

[Have tractor did travel]

I've got a couple of Kubota's that have been to the dealer for repairs. They say up front - first come, first serve. And the "first come" doesn't start until the tractor is in their shop Which seems a terrible way to run a business. A tractor can need service but still get work done. But the dealership takes it out of service by requiring it be in their shop in order to get in line for repairs. I tell them, when I bring the tractor in, that I know their policy. That my tractor is from a working farm, and I need it back speedily, to make money, to pay them. I do it lightly, nicely, but in a businesslike manner. There's no agreement, but I get the tractors back sooner than they indicate on the phone, when I call in to learn waiting time.
There is no issue getting parts from Kubota. They ship next day, and dealer gets the parts two days later (UPS service standard from Georgia).

 

[Williy]

Never heard of it taking 4 weeks to fix an a/c system
2 or 3 days if have to order compressor

willy

 

[BufordBoone]

did you haul L5740 to shop or have it hired? is the delay part supply or local dealer shop labor related? if you hauled yourself, then use it till the repair if you're close by

I hauled it myself. Kind of hard to use without A/C in the Alabama heat.

 

[Paystar]

Before I would have said that is excessive, but now post covid, we are not living in the same world.

Everyone still using "supply chain" excuses and we have a world full of lazy people that just don't want to work any more.
Lots of places can't get any employees.

 

[oosik]

I've had two dealer completed "repairs". A mod to the step for added strength. A hose clamp that broke and needed replacement. It took a very special tool to get at and replace this clamp.

In both cases the dealer came to my house to do the work. Very nice - I do not have a trailer to haul the M6040 and it is a 60 mile round trip.

Both were completed at no cost.

 

[dodge man]

I had a leak in my John Deere 2025r and they had it roughly 8 weeks also. It was after mowing season so I told them to take there time, which they did. They also fixed a couple of minor things they didn’t have to and all under warranty.

 

[Omega Woods]

Repair times? Depends on when I can fit it into my schedule and how long the YouTube videos are.