Thanks to Wallace!!!

fiddleback · Jan 23, 2007

As some of you folks might remember, a few weeks ago I sent out a "please help" with some problems with my Woods 9000 backhoe, not thinking that any dealer would respond because they are probably too "busy",the dealer I purchased it from didn't know he put it together wrong, neither did I. Well, not only did Rick respond with a "give me a call, I can help", but he actually backed it up! I placed the call and he remembered my post and spent the next HALF HOUR with me on the phone ( try that with any others...!)not only curing my ales with the backhoe but even offered to get a hold of some hard to get parts for the DK45 AND SHIP THEM TO ME! I've never met him, so its not like he needs me "puffing him up", but being as active as he is on these boards, i'm just old school and think that good service should be rewarded! So if anybody's listening and your in the market and looking for some equipment, it might make some sense to do a little diligence of your own and give WallaceTractor a call-What have you got to lose?

Dodgeram · Jan 23, 2007

"...remembered my post and spent the next HALF HOUR with me on the phone..."

That's because Amy (aka Mrs. Tractor) was doing all the work

Whenever I need something, I call Amy first, and if what's- his- name is around, I'll say hi.

Whatever you need.. Call Amy, and she will see that you get it ASAP.

They're both great people.

Tom

MrsTractor · Jan 24, 2007

That's because Amy (aka Mrs. Tractor) was doing all the work

Whenever I need something, I call Amy first, and if what's- his- name is around, I'll say hi.

Whatever you need.. Call Amy, and she will see that you get it ASAP.

Tom: Thanks for the wonderful compliments, but I do have to say I don't deserve all the credit...it is a team effort here along with all of our wonderful customers like you.

VictorW · Jan 24, 2007

Rick is definately helpful and his better half keeps things moving along. He helped me last year with a bh problem when my selling dealer wasn't sure what to do. He spent 1/2 hour with me on the phone also. I purchased dual remotes last year and he spent time on the phone giving me a few pointers on the install. The parts arrived in two days which I think Amy makes sure things get done. I wished I lived closer, but then I'd probably be broke and he would have to kick me out at quitting time.

A few other dealers on this board also need credit given to them. I haven't dealt with them personnaly, Rick is just closer to me, but they are always here giving advice and offering help. If all Kioti dealers were like this, I think we would see animals running all over the place.

A thank you to all the great dealers.

4sarge · Jan 25, 2007

Rick & Amy deserve Kudos for their Tractor Sales

I couldn't be happier with their sales & service.

So Amy, are you and Rick going to the 2007 National Farm Machinery Show?
I'm going to try and be there on Wednesday this year. Hope to see you there.

wallace · Jan 25, 2007

Yes we are going, shoot Amy is already packed.

Hmmm.... maybe I should look in the bags maybe she just packed my stuff...

I did think it was a bit to early

RAS323 · Jan 25, 2007

Yeah, Rick and Amy are quality people!!!

Dodgeram · Jan 25, 2007

wallace said:
Yes we are going, shoot Amy is already packed.

Hmmm.... maybe I should look in the bags maybe she just packed my stuff...
I did think it was a bit to early

Maybe she only packed HER stuff

Tom