Mark,
Out here all of the trash collectors work the same way. They don't want to have to keep track of a) whether or not they actually picked up something on your property, or
b) to staff the office full of people to handle the calls, complaints, cancellations, billing errors, and c) they make money no matter what.
I'll tell you what though if you actually put out a little extra bag one week they absolutely won't forget to charge you the extra $$$ for that. Can you tell I'm a little bothered by this policy as well. /forums/images/graemlins/smile.gif