Update to my snowblower nightmare...

[arsenix2001]

So if you were following my last thread at all, I had a brand new woods sb72 delivered with an auger drive gear that was welded on crooked and off center. Was kinda peeved but messicks had a driver out the next morning to pick it up (3+ hr round trip mind you), that was a tuesday 2 weeks ago. So all was well. Was told augers were instock and it would be later that following week the expected it in. Well a week goes by and nothing, so I called and they said they were still waiting on it. So now were at this past tuesday, exactly 2 weeks after the pick up and I get a call from the service manager saying that he spoke to his parts manager and somehow all 3 augers woods had in stock got shipped before my order went in. Now they are on back order and have to be made by the factory. Hes saying it wont be in till after the first of the year and didnt really garauntee me Id be getting this production run.
So I guess Im getting pretty peeved. I mean how do you go two weeks and just find this out? And obviously woods has some issue going on and i wasnt the only one with a bad auger, as 3 go out at once?? Now im worried ill wait till january and find out there is some other delay. Bear in mind I ordered this unit in july and here it is dec 21 and I still sit blowerless. I dont know if its even worth calling higher ups at this point or just waiting it out. I hate to say it but this could and may be my last woods purchase/reccomendation :thumbdown:

 

[teg]

Any chance to cancel the order and get your money back??? That's the only real message that they will listen to...

 

[toy1]

Hi from my experiance the only way you get peoples attention is to tell them that you are cancelling the order and want a refund, then you have to start all over with someone else and who knows what come next, If you are happy with what you have and like the blower then you should stay the course.

This same thing happened to me in september I purchased a new snow blower for my Tool Cat and was told it would be in first week of Oct well that did not happen then end of Oct that did not happen then end of November did not happen finally got it on December 9th. so it is not the dealer that is the problem it is the manufacture of the product. Now that I got it I am elated at the quality of the product.

My two cents!

 

[Craig Clayton]

I started to type this 30 minutes ago and the boss called ( I can't leave my computer because I am on TBN ).
I would not let the dealer off the hook by cancelling the order. That is what they want you to do. The dealer is now at the break ever point on the profit margin for the blower.
Inform your dealer that you MUST have a blower on your tractor by 1-2 days. If not you WILL rent one and you will be sending him the bill.
In the end Woods will refund somthing to your dealer but you will not see it.
You can inform your dealer that you were inconvinced and would like a bone thrown your way. ???
When I bought my blower the paint was still wet and running so the farm dealer had to repaint the entire blower. There was no big profit margin on the deal so the bone I got was a apology from an honest man.I bought there until the day the man closed the business.

Craig Clayton

 

[RickB]

Have Messick's cut the sprocket from the auger, weld it on straight and send Woods the bill. Case closed. Messick's wants happy customers and Woods can't supply parts that meet the design spec. Messick's probably has guys that can weld better than the Woods factory workers. Auger backorder tells me that there is a whole run of bad augers out there.
Option 2, return the blower and buy another brand. It isn't like Woods builds the only or best snowblower out there.

 

[devildog1]

Messick's has been a good dealer and I have ordered from them in the past and they have been great to deal with. Maybe it's not there fault as Woods is having issues with their snow blowers. Do they not have any more Good snow blowers at there shop to swap you? Is that the only brand they carry because RAD makes a lot of three point snow blowers, and paints them red blue or orange. Any other dealers that are red orange or blue in your area have blowers if you cancel your order? Land Pride is making a nice Three point snow blower now. Good luck, hope you find blower before the snow pattern changes for the great northeast.You could always call Brady Barlow to see if he has any.
DevilDog

 

[RickB]

I started to type this 30 minutes ago and the boss called ( I can't leave my computer because I am on TBN ).
I would not let the dealer off the hook by cancelling the order. That is what they want you to do. The dealer is now at the break ever point on the profit margin for the blower.
Inform your dealer that you MUST have a blower on your tractor by 1-2 days. If not you WILL rent one and you will be sending him the bill.
In the end Woods will refund somthing to your dealer but you will not see it.
You can inform your dealer that you were inconvinced and would like a bone thrown your way. ???
Craig Clayton

Vinegar doesn't trap many flies. 'Must' and 'Will" guarantee that the warranty policy manual will be applied to the letter, which won't help anyone here. The idea of renting a machine from a 3rd party and expecting the Woods selling dealer to pick up the tab is absurd to say the least. There is absolutely no obligation for the dealer to do that, and zero chance that they would.

 

[arsenix2001]

Thanks for the advice guys. I know messicks has been great and they arent to blame in any of this, in fact its a shame they get caught in the middle. I think I will call tomorrow and make clear that if I dont have a working blower in my hands by Friday Jan 6th (which I think is more than generous), that someone better be prepared to exercise other options, ie a swapout, different blower or a refund. I will do this politely as usual as its not messicks fault, but I feel I have to put my foot down now. This is rediculous. :smiley_aafz:

 

[reggiejr]

Ive had similar issues with stuff like this in the past.

See if you can upgrade to a better brand blower and get the credit for yours or get the same replacement unit and let them deal with your blower on their own time not yours.

This is a busy time of year and they probably put you on the back burner to deal with new customers and or forgot to order it and could be giving you a line of bull.

If they were such a great company you would be all set by now.Call everyday several times a day and they will magically get one.Remember the squeaky wheel gets the grease.Be professional but FIRM Mr. nice guy gets served last.

If you cant tell crappy service irks me and is too common nowadays I hate the "got your money now deal with it with a smile" attitude.Let me call them i'm ready lol.

 

[edlegault]

Actually it IS messicks' problem. They have your money and they have your 'blower and you got nuthin. Go in and demand your money back in cash or you'll file against them in small claims court tomorrow.

There is no reason they should have let it go for 2+ weeks. Inventories are instantaneous. Not getting yours means that some other dealer with more pull or a more important customer got their part and not you/messicks.