Thanks for the kind words guys. Ive always been of the, "you catch more flies with honey than vinegar" mentality. Been around the service industry for along time so I can have some understanding. I mentioned to them about impeller gap and what not, but its very hard to say what they have in mind to change. The auger drive design was not very robust even aside from the fact the sprocket was attached crooked. It was all run off of the side plate which allowed for alot of flexing. I really hope to see a beefed up design. Since this is requiring them building a new unit Im keeping my fingers crossed its a significant change. Hope to hear something soon