W. H. Long stood behind my toothbar

[BeezFun]

Bought a toothbar through Iowa Farm Equipment, it was drop shipped from W.R. Long, and the first time I used it one of the teeth broke off. Called W.R. Long and they told me if I had it welded back on they'd pay the bill. They gave me instructions for the welder to preheat the bar and use a flux core rod, cost me a $100 and they cut me a check the same day. Attached is photo before and after the break. Says a lot when a company is that quick to stand behind their product and get you working again.

 

[new jersey mike]

I like the products and customer service.

 

[creekbend]

That is what I call "excellent" service. The response time and standing behind their product has a lot to say for the Company.:thumbsup:

 

[teg]

Do you mean W.R. Long? or is there a W.H. Long, too???

I lost a pin for a grapple, went to the factory and tried to buy a pin, they would not sell it to me... instead they gave it to me free!!! Super nice guy... cool factory, too.

 

[Tollster]

Those are the people I will buy from next!

 

[BeezFun]

Do you mean W.R. Long? or is there a W.H. Long, too???

I lost a pin for a grapple, went to the factory and tried to buy a pin, they would not sell it to me... instead they gave it to me free!!! Super nice guy... cool factory, too.

You're right, it's WR Long. I edited the original post. tnx

 

[westbrooklawn]

They are great folks to work with... My only question would be why it cost you $100 to have that tooth welded back on... that seems very high to me!!!

 

[BeezFun]

They are great folks to work with... My only question would be why it cost you $100 to have that tooth welded back on... that seems very high to me!!!

Prices in Chicago suburbs are higher than North Carolina. It just cost me $100 to have the appliance guy come and give me an estimate to fix the refrigerator.

 

[Piston]

I bought a grapple from them and couldn't be happier with the customer service. I've called multiple times with different questions "long after they already had my money" and everytime I spoke with Nelson, and he always stayed on the phone with me and surpassed my expectations with answering my questions.

I will definitely buy from him again, even if an item costs slightly more than somewhere else. :thumbsup:

 

[7800DUDE]

I had bought a tooth bar also and snapped one side off they shipped me a new one no charge.