Watch Out for Consumer Reports!

[PapaPerk]

In Dec I subscribed to an online consumer reports account for ONE month to research televisions. However I just noticed they have been charging me every month. I just called them and they will not refund my account! So I'm out $28.00 for nothing. I feel ripped off by a company that's supposed to help consumers.

So be careful signing up for any "deals" with this company. I will never use them again and have never found their information that helpful anyway.

 

[JMER817]

It's not just them. Have to read the small print. That's why I have them send me a bill and pay by check more and more.

 

[MoKelly]

It's not just them. Have to read the small print. That's why I have them send me a bill and pay by check more and more.

Agree. Anytime you sign-up and allow automatic credit card charges or automatic withdrawal from an account, the company will keep billing until you make them stop.

By the way, signing up for one month just to get one issue you want seems like you were sort of kind of trying to take advantage of the company. They need to make a profit like everyone else.

MoKelly

 

[PapaPerk]

Agree. Anytime you sign-up and allow automatic credit card charges or automatic withdrawal from an account, the company will keep billing until you make them stop.

By the way, signing up for one month just to get one issue you want seems like you were sort of kind of trying to take advantage of the company. They need to make a profit like everyone else.

MoKelly

Incorrect. It was an online account. Not magazine. One month subscription. I saw no statement regarding reoccurring charges.

The reps in Yonkers, NY were misleading and very unhelpful.

So defend them all you would like. They did a very POOR job with this Consumer.

 

[PapaPerk]

Best reviews for most things are found online at Amazon, Edmunds, etc. Actual user reviews will be the demise of "Consumer" Reports.

 

[J_J]

If the subscription was paid by credit card, just refute the charges, and let the credit company do the research as to the contract.

Question is, why did you pay $28 for one month. That sounds like a long term subscripting.

Did they give you the option of cancelling after one month and did you forget to cancel?

You could cancel the card.

 

[ttriff]

Some Subscription-Based Services, at your option, may be billed either monthly or once annually. In order to provide you with uninterrupted service, most of our online Subscription-Based Services and print subscription products, like Consumer Reports and ShopSmart magazines (when purchased online) renew automatically at the end of the applicable subscription period at the rate then in effect. We alert you at the point of offer when a subscription product is offered on an auto-renewing basis. As explained below, CU will automatically charge your payment card for an auto-renewing subscription unless you cancel your subscription by going to your "My Account" page, logging in with your username and password, and then selecting "cancel subscription." The "My Account" page can be accessed through a link on the home page. Annual subscribers will be sent a reminder notice before the expiration of your subscription term that alerts you to the upcoming subscription renewal charge.

Pretty clear what the process is ....

 

[brin]

We signed up for their 30 day free trial and got some free books and even though we canceled in time according to their requirements ...we had to call them and had a hard time getting it canceled but we finally did....never again....

 

[PapaPerk]

We signed up for their 30 day free trial and got some free books and even though we canceled in time according to their requirements ...we had to call them and had a hard time getting it canceled but we finally did....never again....

Thank u! I knew I was not the only one.

 

[Bird]

We signed up for their 30 day free trial and got some free books and even though we canceled in time according to their requirements ...we had to call them and had a hard time getting it canceled but we finally did....never again....

Yep, me, too.