Ok, here's where I'm at so far. SEARS Holdings about the Craftsman PRO Series 54'' 26 hp V-Twin Pro Z7400 Series Zero-Turn Riding Mower Non CA
Item# 07120417000 | Model# 20417
1-800-469-4663 parts / service 7/9/2014 9:30 am (unable to find information available, was looking at the same webpage as me for info, referred me to Sales)
1-800-377-7414 craftsman sales 7/9/2014 Edwin, 9:38am (Same, no info, and didn't know the model # of the Kohler "Elite" engine, then referred me to Corporate.
1-847-286-2500 Sears holdings / corporate 7/9/2014 9:54am, transferred to cunsumer complaints
Joyce 9:58 am... 10:18am, been on hold for 27,min. online dept.. lawn and garden 800-829-5886.10:20am, reffered me to
the 800 number 1-800-829-5886 for the specs, filed my info, and if no answer, to call her back to file compaint.
Michael at 1-800-829-5886 7/9/2014 10:24am, on hold 7 minutes. refers me to 1-800-377-7414 craftsman sales. Already called them to no avail earlier.
Called back Sears Holdings 10:33 am 1-847-286-2500
Erin, Has no record of my call to Joyce. puts me on hold at 10:48am till 11:15am, Erin trying to get ahold of forman/engineer, or anyone who can help
that has answers, back on hold 11:15am - 12:15pm, still waiting 1 hour and 45 min call so far
12:16pm, going to call with my housephone to corporate, 1-847-286-2500, while I'm on hold with them on my cell-phone, which is a 1 hour and 46 min call now.
1:Asked about blade/tip speed
2:guage of steel for frame? They have a cheaper model from last year I found online,...
" craftsman 25061 2013 54' 24hp 2999.00 ztr" Unibody Chassis: rigid pan chassis, not welded, but also, no thickness of metal.
"""http://todaysmower.com/2013/new-2013-craftsman-54-in-zero-turn/
3: How is deck re-enforced?.. from website it states" Plus, they have (((stamped reinforced decks))) for strength and durability.
The ZTR riding mower sports a ((((welded chassis))) for extreme conditions." Ok, so welded chassis, and stamped reinforced decks...
What's the Gauge????????????
Guage of deck steal, no answer yet, or for reinforcements.
Engine was found at Kohler easily.
Kohler 26hp pro-elite (engine is a Kohler KT745) 7000 series, with Optional "PRO Performance air, oil and fuel filters
deliver maximum "" Then from Craftsman's website "The Pro Series ZTR is powered by a Kohler Professional Series 26 HP engine featuring pro
performance air, fuel, and oil filters. Want to break some mowing records? The ZTR will race through your lawn at 8 MPH
max speed! """"
Craftsman
"Yes no on the optional filters?, no answer yet..
mower is 3709.93 price (refurbished) at sears outlet
| Sears Outlet
pid=125471&mode=buyUsedOnly&ci_src=17588969&ci_sku=20178638&sid=IDx20110411x000008
New, at Craftsman.com, for 4299.00
She's (Erin) trying to locate the engineer, still! lol, but my hopes aren't up since it seems that I'm on hold and she's most likely eating a sandwich or helping others while I'm on hold, hoping I'll hang up. I've documented every call I've made today and will post the numbers, who I talked to, and how long the calls lasted, and amount of time I was on hold.
Seams to me that this mower doesn't exist, other than for competing with others online. I guess they want you to make a blind purchase, or buy one of their lesser grade models.
My own homework has this mower using a Kohler 7000 series 26 hp engine, with the optional pro fuler, oil, and air filters. Kohler model number is KT-745.
So, I'm still on hold, well see. Looks to me like this is a BBB issue if I can't get some honest support from Craftsman!
I might order it, review it on Youtube, and on here, then everyone will be able to know the answers they need to buy, or beware of Craftsman..[/QUOTE]
Ok, I'm calling from my house phone now, while already on hold with them on my cell. I'll update later.